Customer Experience Champion [Bearden PT]

Job Summary

The Customer Experience Championsare the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service cheerfulness and authenticity. More than just recruiting car cleaners Harper Auto Wash is building an enthusiastic high-energy customer experience obsessedteam. This team also happens to clean cars!

If creating incredible customer experiences in a modern high-energy good-vibes car wash facility intrigues you please apply! We are a growing company with a variety of exciting career paths!

>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:

Sales! (explaining the value of unlimited passes to customers at thepaystations)

Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)

Interior Cleaning! (working with a team to clean windows vacuum apply tire shine etc.)

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the ParksideHarper Auto Wash paying $14 per hour plus tips!

Benefits

• Medical Dental and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Requirements

Customer Service & Professionalism

• • Providefriendly and enthusiasticcustomer service at all times.
  • Act as theface of Harper Auto Washby warmly greeting every customer with a smile.
  • Communicate clearly usingeye contact and exaggerated hand gestureswhen guiding customers.
  • Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• • Correctly prep vehiclesby performing visual inspections and ensuring all safety precautions are met.
  • Safely guide vehicles into the wash tunnel ensuring proper placement on the conveyor belt.
  • Confirm that customers place their vehicle inNeutralbefore entering the wash.
  • Inspect truck beds and roof racksfor loose items or safety concerns.
  • Conduct abrief high-pressure sprayon before vehicles enter the wash.

Interior Cleaning Responsibilities

• • Work efficiently as part of ateam-based cleaning process.
  • Performinterior window cleaning dashboard wiping vacuuming and tire shiningaccording to standard procedures.
  • Follow time management guidelines ensuring vehicles are cleaned efficiently within set timeframes.

General Duties & Physical Requirements

• • Assist withregular cleaning and maintenanceof equipment and the work environment.
  • Follow all company procedures and policies ensuring a consistent and high-quality customer experience.
  • Lift at least 20 lbsas needed for job duties.
  • Be able to stand on your feet for long periods of timeand work efficiently in a fast-paced setting.
  • Work inall weather conditions(heat cold etc.).

Eligibility Requirements

• • Drivers License
  • Pass drug screening as required by company policy