Customer Relations & Billing Supervisor

The Customer Relations & Billing Supervisor leads efforts to support and protect our customers employees business operations and time. This role partners closely with the Customer Relations team to reduce delinquent accounts resolve payment issues and manage collection-related communications while ensuring timely and accurate daily cash application. The Supervisor oversees workload distribution and is responsible for customer onboarding invoicing and supporting account resolution to drive on-time payments. This position works collaboratively across departments and organizational levels to achieve both departmental and company-wide goals:

• Supervise select members of the Customer Relations team to ensure timely and accurate invoicing and payment in accordance with established terms within a fastpaced collectionsfocused environment
• Ensure team members meet productivity and performance goals while remaining compliant with company standards and consistently performing the essential functions of their roles
• Provide training and guidance on systems tools and processes as needed to support efficiency and accuracy
• Investigate and resolve customer inquiries and issues related to billing payments and collections
• Deliver excellent customer service to both internal and external stakeholders while balancing urgency and professionalism
• Communicate effectively with management and crossfunctional partners to accelerate billing and collections processes as needed
• Monitor and manage assigned accounts proactively addressing daytoday issues to support timely payment and account resolution
• Conduct performance evaluations and provide ongoing feedback in accordance with organizational guidelines
• Perform other duties and special projects as assigned

Qualifications :

• High school diploma or GED required; bachelors degree a plus
• 57 years of accounts receivable experience required including collections responsibilities
• Ability to work effectively in a fastpaced environment with frequent shifts in priorities
• Strong organizational skills with a high level of accuracy and attention to detail
• Demonstrated problemsolving and criticalthinking abilities
• Excellent written and verbal communication skills with the ability to interact professionally with all levels of management employees and clients
• Proficiency in Microsoft Office applications including Excel and Word
• Experience with Microsoft Great Plains Prelude and American Contractors a plus
• Salesforce experience preferred
• Ability to travel locally as required

Additional Information :

• The employee must be able to successfully perform the physical demands of this position which are primarily sedentary and deskbased
• Standard hours of operation are Monday through Friday 8:00 a.m. to 5:00 p.m.
• This position requires a 45hour workweek
• Ability to sit for extended periods with frequent standing walking and reaching with hands and arms
• Occasional lifting and moving of materials weighing 1025 pounds
• Regular use of verbal communication and auditory skills to effectively perform job duties
• Proficient literacy required to read write and interpret jobrelated materials
• Salary range for this position is $68000 - $72000 plus bonus potential and comprehensive health benefits

AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.

AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability. 

Remote Work :

No

Employment Type :

Full-time