German Speaking Customer Support Associate with CAD 3D

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the companys proprietary software solutions
• Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures

Qualifications :

Required Skills & Abilities

Expertise in using 3D CAD systems (Inventor SolidWorks TENADO CAD AutoCAD 3D etc.)

Excellent written and spoken German and English skills.

Enjoyment of problem-solving

Experience in customer service

The ability to communicate technically complex topics in an understandable manner through training and workshops.

Familiarity with the operation installation and troubleshooting of Windows software.

Ideally if you have some technical background e.g. training as a technical draftsman or in wood/metalworking mechanical engineering or architecture.

Preferred skills and abilities:

• Working knowledge of Salesforce 
• Understanding of networking topologies & protocols

Additional Information :

All your information will be kept confidential according to EEO guidelines. If qualified to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process. 

Remote Work :

Yes

Employment Type :

Full-time