Manager Service (mfd)

Coherent empowers market innovators to define the future through breakthrough technologies from materials to systems. We deliver innovations that resonate with our customers in diversified applications for the industrial communications electronics and instrumentation markets. Headquartered in Saxonburg Pennsylvania Coherent has research and development manufacturing sales service and distribution facilities worldwide. For more information please visit us at

Job Description

• Management and further development of the technical service division for laser systems
• Planning coordinating and supervising service calls (installation maintenance repair)
• Management and scheduling of service technicians (in-house and field service)
• Analysis and optimization of service processes and costs
• Point of contact for escalations and complex technical issues
• Close collaboration with sales development and production
• Establishing and maintaining long-term customer relationships
• On-site process support for customers
• Training and professional development of service personnel

Qualification

• A degree in a technical field or a technical vocational qualification with additional training
• Several years of professional experience in technical service ideally in the field of laser systems or comparable high-tech industries
• Strong knowledge of:
  • Laser technology
  • Control and automation technology
  • Troubleshooting complex systems
• Experience working with ERP and ticketing systems (e.g. SAP ServiceNow)
• Knowledge of project management
• Strong customer focus and understanding of service
• Analytical and solution-oriented thinking
• Excellent communication skills (even in stressful situations)
• Strong organizational skills and ability to prioritize
• Initiative and decisiveness
• Very good German and English language skills
• Willingness to travel

Benefits

Responsible and challenging tasks in an exciting working environment

Attractive prospects for personal and professional development

Flexible working hours and a pleasant working atmosphere

Benefit program for company shares

Possibility of hybrit working

Contact

Are you interested If you would like to be part of our great team and contribute to the success of our company we look forward receiving your application.

Please apply with your complete application starting date and your salary expectations.