Principal CX Designer
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Job Location:
Kalamazoo, MI - USA
Monthly Salary:
$ 141600 - 236000
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Work Flexibility: Remote
Stryker is building a digital ecosystem that feels effortless for customers and employeesevery click every workflow every this role you will shape enterprise-wide customer experience practices and help teams deliver human-centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards this is a chance to make a company-wide impact.
What you will do
- Lead end-to-end customer journey mapping across digital touchpoints to identify friction root causes and improvement opportunities.
- Define experience frameworks design thinking practices and design sprint approaches that teams can apply consistently across initiatives.
- Create wireframes storyboards and screen flows to align stakeholders early and accelerate product discovery and delivery.
- Develop clickable prototypes to support business alignment usability testing and technical requirements definition.
- Partner with insights data product and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
- Establish governance mechanisms (standards reviews documentation) to improve consistency and quality across the enterprise digital ecosystem.
- Build and maintain design standards and pattern libraries in collaboration with user experience brand marketing operations and engineering teams including platforms such as Adobe Experience Manager.
- Measure experience performance by defining and tracking outcomes (for example: task success rate time-to-complete usability scores customer satisfaction and adoption) and ensuring gaps are addressed wherever they occur in the journey.
What you will need
- Bachelors degree (minimum).
- Minimum 8 years of experience in customer experience design user experience design service design or a closely related field.
- Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma Sketch or Adobe XD.
- Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design.
Preferred
- Masters degree in Human-Computer Interaction Interaction Design Service Design Industrial Design or a related discipline.
- Experience developing or contributing to enterprise design systems and pattern libraries including implementation support with engineering teams.
- Experience using AI-assisted design tools to accelerate journey mapping and identify themes signals and pain points from qualitative and quantitative inputs.
Additional Information
- Work arrangement: This role is remote; however there will be priority consideration given to those located near Portage MI or Mahwah NJ to support collaboration and onsite engagement as needed.
United States of America Pay Ranges:
- Puerto Rico: $102600 - $171000 USD Annual
- USN: $118000 - $196700 USD Annual
- US5: $123900 - $206500 USD Annual
- US10: $129800 - $216400 USD Annual
- US15: $135700 - $226200 USD Annual
- US20: $141600 - $236000 USD Annual
- US30: $153400 - $255700 USD Annual
Required Experience:
Staff IC
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
