Sr. Account Executive
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Job Location:
Chicago, IL - USA
Yearly Salary:
$ 56641 - 80671
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Duties & Responsibilities
- Quote book dispatch manage and track shipments using Echos proprietary systems
- Proactively book and monitor shipments to ensure on-time pickup and delivery
- Schedule carrier appointments based on client needs and priorities
- Troubleshoot and resolve issues (missed pickups late deliveries etc.)
- Communicate shipment updates and risks to client sales teams
- Share accessorial updates proactively to protect margin and revenue
- Ensure accurate timely billing; flag changes or adjustments quickly
- Follow established operating procedures
- Collaborate daily with team members to ensure load coverage
- Develop expertise in Echos proprietary technology
- Support multiple sales reps teams and managers
- Cross-cover roles as needed when team members are out
About You
- 2 years of customer service experience
- Strong sense of urgency and time management
- Proactive always improving processes
- Skilled at building and maintaining client relationships
- Communicates effectively across all levels and personalities
- Strong problem-solving mindset
- Thrives in fast-paced ever-changing environments
About Us
- We value collaboration honesty initiative and positive energy
- Customer-first mindset in everything we do
- Committed to your career growth and development
- Hard-working high-performance culture
- Offer competitive pay great benefits team events and a strong community
Requirements
- BA/BS degree with a strong GPA
- 3 years customer service in a business services environment or
2 years internal Echo operations experience - Excellent written and verbal communication skills
- Ability to stay calm under pressure
- Strong business acumen
- Knowledge of transportation modes
- Team-oriented mindset
What We Offer
- Competitive compensation
- Medical dental vision disability & life insurance
- 401(k)
- Career advancement opportunities
- Fun energetic work environment
- Volunteer opportunities
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider we simplify transportation management for our clients and carriers handling crucial tasks so they can focus on what they do best. From coast to coast dock to dock and across all major transportation modes Echo connects businesses that need to ship their products with carriers who transport goods quickly securely and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.
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Benefits
For more information about our benefit offerings please visit our careers page at per year
Required Experience:
Senior IC
About Company
Learn how Echo Global Logistics simplifies transportation management for shippers and carriers with tech-enabled, expert-backed freight shipping solutions.
