Manager, Sales & Customer Experience

ABOUT SLATE

At Slatewerebuilding safe reliable vehicles that people can afford personalize and loveand doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of aSlate becausepeople should have control over how their trucks look feel and representthem.

WORK HOURSSCHEDULE & COMPENSATION

The regular work schedule will require availability to work evenings weekends and holidays to meet business needs.

Must have the ability to travel (up to25%).

At Slate we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $96000 - $120000.Compensation may vary based on relevant experience skills and competencies as well as geographic location.(Chicago IL)

WHO WE ARE LOOKING FOR

Slate is looking for an enthusiastic organized and hard-workingManager Sales & Customer Experienceto join ourgrowing online and in-person customer-facing sales team. This is an exciting opportunity to join a startup company and shape its future.As a supervisory member of theteam you will act as the authentic voice of Slate andlead yourfront-lineSlate Agentsdelighting customers and driving salesconversions. You willbe an active participant in customers sales journeys leading by example on the phone and in-person modeling what good looks like and holding your team accountable to yourhigh standards.What sets the great apart from the good hereisnta skill setitsa mentality. The ideal candidate owns outcomes sweats the details and genuinely cares about the people on their team and the customersthey serve.

WHAT YOU GET TO DO

• Model the Standard:Show up as theexample engaging customers directly across all channelsdemonstratingwhat great looks like in every interaction and setting the bar your team measures themselves against.

• Sell Slate:Own the teams pipeline and conversion performance. You are accountable for results yours and yourteamsfrom first contact through delivery.

• Lead and Develop:Coach mentor and hold your Slate Agents accountable to a high standard.Identifywhat each person needs to grow and make it happen.

• Make Calls in the Moment:Act as the decision-maker on escalated customer issues resolving them quickly and using them as coaching opportunities for the team.

• Drive the Operation:Keep the pipeline clean the CRMaccurate and the team organized. Own team goals and report on performance with clarity.

• Act and Learn:Bring an entrepreneurial mindset to problem-solvingworking across internal teams to resolve friction points andfeedingwhat you learn back into how the teamoperates.

WHAT YOU BRING TO THE TEAM

• Bachelors or Associatesdegree ispreferred butnotgiven relevant andcommensurateprofessional experience.

• 8 years of proven experience in Sales or Customer Service roleswith EV knowledge and ownership experience strongly preferred.

• 2 years in a supervisory or management role witha track recordof developing people and driving team performance.

• High-volume retail experiencestronglypreferredyou know what it looks like whenanoperation is humming and what it takes to keep it that way.

• Strong e-commerce fluency and comfort working across digital tools CRM platforms and online sales channels.

• Exceptional communication skillswritten verbal andinthe moment. Able to discuss technical and non-technical topics with equal ease.Highly responsive.

• A natural coach who gives feedback directly consistently and constructivelyin real time and in formal settings.

• Experience with autotransactions is a plus including financing registration and trade-ins.

• Integrity transparency and accountabilityyou hold yourself to the same standard you hold your team andyourenot afraid to admit whenyourewrong.

• Resilient to change andthrivesin ambiguitycomfortable making decisions without full information and building process where none exists.

PHYSICAL REQUIREMENTS

• Must have the ability tolift upto 35 pounds.

• Must have the ability to stand walk and perform repetitive tasks for extended periods.

• Must have the ability to travel (up to25%).

WHY JOIN TEAM SLATE

Werefueled by grit determination and attention to detail. Slates start-up spirit of ingenuity and resourcefulness moves our business forward. Team Slate fosters a culture of excellence innovation and mutual respect and is motivated by shared principles.

• Safety First

• Delight Customers

• One Team

• Relentless Improvement

• Fast Frugal and Scrappy

• Respectful Collaboration

• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE:

• Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work stylestenureand life experiences. Or for any other reason.

• Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance oran accommodationdue to a disability you may contact us at.