Business Analyst ServiceNow

• Permanent full-time position for 38 hours per week
• Based out of Parramatta offering hybrid working options
• $148386.65 base salary plus superannuation!

An exciting opportunity has arisen for aBusiness Analystto join thePeople & Governance teamwithin Sydney Water. As a Business Analyst you will identify analyse and collaborate with the business to documentbusiness processes ServiceNow platform impacts workflows and functional requirementsto facilitate continuous improvement and support the efficient delivery of business operations and performance in line with organisational strategies and operational plans.

Responsibilities include but are not limited to:

• Analyse document and collaborate in a way that ensures positive working relationships with Process Owners Digital Group teams and end-users resolving competing priorities and requirements in the best interests of SWC.
• Collaborate Analyse and document end-to-end process with the intent to identify areas of potential improvement automation and improved user experience through Service Now.
• Review and sign off documentation that clearly articulates the business problem proposed ServiceNow-based solution and measurable value or outcomes.
• Provide timely data analysis and insights that encourage constructive conversations with Process Owners to better troubleshoot issues understand user experience and desired measurable benefits.
• Gather analyse and translate business data to meaningful insights to support informed decision making to improve the effectiveness of processes and programs.
• Support Service Now Program delivery during the requirement definition testing change impact go-live and hyper care phase.
• Investigate and respond to service tickets and related system business user enquiries in a timely manner.
• Support the management of change requests enhancements and incidents across ServiceNow modules in collaboration with technical teams.

Experience and Qualifications:

• Bachelors degree in business or a related field
• Bachelors degree in information technology (welcomed by not essential)
• 4 years experience working as a Business Analysis in a large complex organisation.
• Experience in a full end to end SaaS HR and Financial project / program implementation (Service Now desirable) to improve the solution design and ensure business requirements are met.
• Must have foundational experience in Service Management System (Service New desirable)
• Demonstrated business and IT experience including expert knowledge in business analysis including the end-to-end management of change and maintenance requests and driving continuous improvement.
• Experience in the research investigation and the provision of practical solutions to business issues.
• High level analytical and problem-solving skills.

Recruitment Process

• To apply please submit your CV along with a covering letter explaining why you are the right candidate for this role.

Essential Requirements:

• You must be anAustralian CitizenorPermanent Residentat the time of submitting your application to be considered for this role.

Closing Date: Wednesday 29th April 2026.

For more information or to request an accommodation information you can contact

At Sydney Water we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers quality of life and safeguarding Sydneys future. We see the world is changing so we are changing too.

Our vision is to create better lives through world-class services and we believe that starts with our people. Our people and their jobs are as diverse as the communities we diverse skills mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds including First Nations people LGBTQIA people people with disability people with caring responsibilities people from culturally and linguistically diverse backgrounds and veterans.

As part of the application process Sydney Water will be collecting your personal information to assess your suitability for the will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHiresTermsand Sydney WatersPrivacy Collection Statement Job Application. Please see the position description for the roles full accountabilities.

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