Manager DTC Payment Operations

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

The Team

The Payment Operations team is part of the eCommerce Operations organization and plays a critical role in enabling PVHs DirecttoConsumer growth across brands and markets. The team ensures seamless secure and highperforming payment experiences by combining deep payment expertise strong analytical capabilities and close partnership with Technology Finance and Business teams. Payment Operations is a key contributor to conversion revenue protection and P&L performance translating payment data and technical capabilities into measurable commercial impact.

The Position

The Manager DTC Payment Operations owns endtoend payment operations performance across PVHs European DTC channels. This role combines people leadership KPI ownership and technical payments expertise to continuously optimize payment success cost efficiency risk performance and customer experience. You lead a team of payment analysts and act as the central point of accountability between Business Product Technology Finance VAT/Compliance and external Payment Service Providers (PSPs). The role is both strategic and handson with a strong emphasis on datadriven decisionmaking dashboards and technical problemsolving.

Key Responsibilities

• Payment Performance Ownership & KPIs

  • Own and continuously improve core DTC payment KPIs including:

    • Authorization and acceptance rates

    • Payment success / failure rates and decline reasons

    • Refund cycle time and accuracy

    • Chargebacks fraud ratios and risk metrics

    • Cost of payments (PSP fees scheme costs routing efficiency)

  • Translate payment performance insights into clear recommendations and actions that drive conversion uplift revenue protection and cost optimization.

  • Lead quarterly business reviews with PSPs focused on measurable performance improvements not just service governance.

• Technical & Systems Leadership

  • Act as the functional payments expert across the ecommerce stack including PSPs checkout flows payment routing refunds and reconciliation.

  • Partner closely with Product and Tech teams on:

    • New payment methods and wallets

    • PSP implementations or migrations

    • Market and POS rollouts

    • Partner programs and gift card initiatives

  • Own business requirements UAT and golive readiness for paymentrelated system changes.

  • Leverage strong knowledge on accounting flows (i.e. SAP FI-CO) to ensure accurate settlement reconciliation manual refunds and financial controls.

• Payment Operations & Risk Management

  • Own endtoend payment operations including PSP relationships SLAs incident management and escalation handling.

  • Oversee riskmanaged services chargeback processes and alignment with VAT and compliance requirements.

  • Ensure a customercentric approach to issue resolution while driving longterm fixes rather than recurring workarounds.

• Dashboards Analytics & Insights

  • Define build and own payment performance dashboards in collaboration with Tech BI and Finance teams.

  • Monitor trends across brands markets and payment methods to proactively identify risks opportunities and anomalies.

  • Perform rootcause analysis on payment issues (e.g. declines outages refunds reconciliation mismatches) and drive structural improvements.

  • Act as a trusted advisor to senior stakeholders by converting complex payment data into clear actionable insights.

• Team Leadership & Development

  • Lead and develop the DTC Payment Operations team ensuring strong technical understanding of payments systems and data.

  • Set clear priorities objectives and performance expectations aligned to payment KPIs and business outcomes.

  • Coach and upskill team members to increase analytical depth technical confidence and crossfunctional impact.

• Stakeholder & Project Leadership

  • Act as payment operations stream lead in large DTC initiatives and crossfunctional programs.

  • Serve as the primary point of contact for payment operations across DTC Tech and Finance.

  • Build strong relationships with internal and external stakeholders to gain alignment and drive execution at scale.

The Ideal Candidate

• Masters degree (or equivalent) in Finance Business Technology or a related field.

• 68 years of experience in payments ecommerce or fintech environments ideally within complex multimarket organizations.

• Proven experience owning payment KPIs and performance optimization not just operational execution.

• Strong analytical mindset with handson experience using dashboards and data to drive decisions.

• Deep understanding of payment flows PSPs decline mechanics refunds and reconciliation.

• Strong SAP (FICO) knowledge and understanding of how payment systems integrate with financial processes.

• Experience leading and developing teams in a technically complex domain.

• Comfortable acting as the bridge between business finance and technology.

• Excellent communication and stakeholder management skills.

• Business fluency in English (written and verbal).

Your Wellbeing is Our Priority

In the heart of Amsterdam PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.

• Wellbeing:exclusive onsite gym and fitness classes personal training meditation studio sports clubs in-house physio and receive access to our nutritional and wellbeing programs

• Campus:extensive food and beverage offerings top-notch restaurant barista coffee bars sky bar monthly social events weekly Thursday drinks game nights and campus-themed activities that will keep your social life busy

• Develop your career: whether you lead a team or contribute your own expertise everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals

• Be at the forefront:stay closely connected to our brands CALVIN KLEIN and TOMMY HILFIGER and be a part of seasonal market launches sample sales and receive employee discounts!

Check out our Amsterdam Campus here.

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.