Head of Projects and Improvement
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Head of Projects & Improvement (Customer Service)
Location:Glasgow / Prenton (Hybrid working where applicable)
Salary:66000 - 82500 pa annual bonus (up to 20%) single cover healthcare with a strong benefits package and our excellent pension scheme wherewelldouble match your contribution up to a company contribution of 10%.
Contract: Permanent
Help us create a better future quicker
Werelooking for a Head of Projects & Improvement to lead transformation and continuous improvement across our Customer Service Directorate. This is a senior leadership role with responsibility for shaping and delivering a programme of change improving processes strengthening governance embedding sustainable ways of working and progressing future technology solutions.
Working alongside senior leadersyoulldrive delivery against commitments incentivestargetsand ambitions aligned to key price control deliverables for Transmission and Distribution and ensure outcomes are embedded in the business before programmes conclude.
Whatyoullbe doing
You will lead the delivery of a portfolio of projects and continuous improvement initiatives across Customer Service working closely with theCustomerServiceDirector to agree a clear transformation roadmap governance and KPIs thatdemonstratemeasurable outcomes.
The role willestablishand lead improvement squads toidentifygaps drive efficiencies and improve customer and operational performance owning initiativesendtoendfrom discovery through to implementation and adoption.
You will standardise ways of working across Customer Service championinnovationand future technology solutions and ensure skillsandtraining frameworks support sustainable change.
Whatyoullbring
Bringing strongseniorlevelexperience delivering strategic change and improvement in complex organisations with the ability to influence and collaborate confidently at executive level across ScottishPower and the Iberdrola Group.
Youllhave a proventrack recordofleading endtoend change programmes that deliver measurable outcomes using datadriven insight to support sound decisionmaking.
Commercially astute and comfortable balancing valueriskandindustry complexityyoullalso be passionate about developing otherscoaching and mentoring teams to build capability and drive sustained performance improvement.
We are also looking for candidates who commercial awareness to balance value and risk across complex regulatory and industry mechanisms.
Whatsinit for you
As well as a competitive salary which is reviewed annually you can also enjoya number ofother benefits. With our pension schemewelldouble match your contribution up to a company contribution of 10%.
At ScottishPower we believeitsthelittle thingswe do in life that makea big difference. From helping you look after your familys wellbeing save for your future andtake personal steps for climate action our benefits are designed to help you do just that- sothat you have everything you need to take care of your world today and tomorrow.Thatswhy our benefits include:
36 days annual leave
HolidayPurchase perfect your work/life balance with extra annual leave
Share Schemes
PayrollGiving andCharityMatchedFunding
Technology Vouchers save more and spread the cost of your technology purchases
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme andPublicTransportSeasonTicketLoans
Healthcare benefitoptionsincluding:DentalInsurancePrivateMedicalInsuranceHealthCashPlanand annualHealthAssessments
Life Assurance (4x salary)
Access toSavesmartfinancial wellbeing support
Plusshopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generateall ofour energy from renewable resources and a drive to create the energy infrastructure of the futurewereat the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.
Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your backgroundyoullfit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2026Required Experience:
Director
