Operations Specialist

Job Description

We are seeking a highly organised and proactive Operations & Finance Coordinator to support a busy operations function within a fast-paced commercial environment. This is a varied hands-on role combining financial processing contract administration customer interaction and operational support.

You will work closely with the Operations Manager playing a key role in ensuring smooth day-to-day processing of financial transactions contract documentation and customer account activity.

This position suits someone who enjoys variety problem-solving and working across multiple systems and priorities.

KEY RESPONSIBILITIES

Finance & Transaction Processing

• Process and distribute incoming correspondence (email mail digital documentation)
• Post payments including manual and electronic transactions (ACH DSS etc.)
• Manage account adjustments terminations and related documentation
• Analyse overpayments across databases and resolve discrepancies
• Support banking of customer payments and deposits
• Assist with invoice generation and distribution

Contracts & Documentation Control

• Review and validate e-contracts and paper contracts
• Support purchasing leasing subscription and franchise finance processes
• Maintain accurate digital filing and document imaging systems
• Conduct contract audits and compliance checks

Customer & Stakeholder Support

• Respond to queries from franchisees sales teams and customers
• Investigate and resolve account discrepancies and complaints
• Escalate issues appropriately where required
• Maintain professional communication across multiple stakeholders

Operational Support

• Maintain key operational logs and customer databases
• Support direct debit systems and associated administration
• Assist with phone-based support queues when required
• Provide flexible support across the wider operations team
• Identify process improvements and efficiency opportunities

ABOUT YOU

We are looking for someone who is:

• Comfortable working with financial or transactional data
• Highly organised with strong attention to detail
• Confident using Microsoft Office and multiple IT systems
• A strong communicator both written and verbal
• Able to manage competing priorities in a busy environment
• Positive adaptable and willing to support wider team needs
• Able to work independently while also contributing to team success

Education & Experience:

• Minimum 5 GCSEs (AC) ideally including Maths
• A Levels or further education desirable but not essential
• Basic understanding of finance or accounting processes advantageous

This is an excellent opportunity for someone looking to build or develop a career in operations and finance within a structured but varied role. You will gain exposure to contract management financial processing and cross-functional operational support in a dynamic environment.