Customer Service & Scheduling Coordinator

Handyman Connection

Job Location:

McKinney, TX - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Competitive salary
Opportunity for advancement
Training & development

Location: 3900 South Stonebridge Dr McKinney TX

Schedule: Monday Friday 8:00 AM to 5:00 PM
Pay: Starting pay is $18.00 per hour with higher starting pay considered for candidates with directly relevant experience and strong fit for the role.

At Handyman Connection our Customer Service & Scheduling Coordinator plays a key role in the customer experience we work hard to deliver. This person is often one of the first voices customers hear when they contact us and an important support resource for our craftsmen in the field.

We are looking for a dependable organized professional to help keep our office customer communication and scheduling running smoothly. This is a full-time in-office role in McKinney Monday through Friday from 8:00 AM to 5:00 PM. This is not a remote role or a flexible-hours position. We value reliability and consistent in-office coverage while understanding that occasional pre-arranged appointments or personal needs come up.

This role is a strong fit for someone who communicates well stays organized supports the field team effectively and wants the opportunity to earn greater responsibility over time by identifying issues improving workflow and helping keep the business moving.

What You Will Do

Respond to incoming calls and customer inquiries by phone text and email helping customers clearly understand next steps

Convert incoming leads into estimates and booked jobs through timely follow-up clear communication and strong coordination

Coordinate appointments and keep customer and job information accurate and up to date

Support craftsmen in the field by helping resolve routine customer communication issues

Share observations and suggestions that help improve communication scheduling and office workflow

Represent the company professionally in every customer interaction

What Success Looks Like

Customers receive prompt professional communication and clear understanding of next steps

Leads are followed up promptly and consistently helping turn opportunities into booked jobs

Appointments job details and open items are handled accurately and tracked to completion

Craftsmen receive timely support that helps keep the workday moving smoothly

Problems are handled calmly professionally and with good judgment

Work is handled with consistency follow-through

Ideas and input help improve workflow and customer experience

What We Are Looking For

Strong phone presence and professional communication

Organized detail-oriented and dependable

Able to manage multiple tasks and follow through consistently

Comfortable handling customers who may be frustrated or need reassurance

Consistent attendance and punctuality

Willingness to learn improve and take on greater responsibility over time

Comfortable working in a growing small business where priorities can shift and processes may evolve

Receptive to detailed feedback and able to use it constructively

Thoughtful adaptable and willing to contribute ideas that improve the business

What Matters in This Role

We value keeping our commitments treating customers and craftsmen with respect doing quality work building a strong reputation and network in the communities we serve and continuously improving how we operate. The person in this role should share those standards.

Compensation: $18.00 per hour

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If youre interested in:

high earnings potential
a flexible schedule that you control
using your skills to help improve others lives

Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.

Required Experience:

Benefits:Competitive salaryOpportunity for advancementTraining & developmentLocation: 3900 South Stonebridge Dr McKinney TXSchedule: Monday Friday 8:00 AM to 5:00 PM Pay: Starting pay is $18.00 per hour with higher starting pay considered for candidates with directly relevant experience and strong ...