Patient Advocate

As a member of the Behavioral Health team the Patient Advocate works to assist current and potential patients/clients locate and obtain services such as food basic needs and general resource support. Primary functions for this role include healthcare navigation services for Hope Clinic patients/clients triage of requests connecting individuals to appropriate services internally or externally maintaining a comprehensive list of community resources and provision of concrete services (such as assistance applications vital records/photo IDs and thrift store vouchers).

Position works onsite approximately 24-28 hours per week (Tuesday Wednesday and Thursday 8 hours plus rotating Saturday AM clinic 4 hours).

Required Education and Experience:

• BA preferred
  
• Associates Degree with course work in human service-related fields and 3 years of work experience
  
• Experience working with diverse and occasionally high-intensity client populations
  

Required Competencies:

• Ability to demonstrate Hope Clinics core values
• Strong communication and client engagement skills
  
• Experience working with difficult clients
  
• Flexibility to work day and evening hours as needed; as well as rotating Saturday clinic shifts
• Knowledge of MI Bridges to assist with Medicaid applications
• Familiarity and regular contact with hospital financial assistance programs
• Proficiency with computers and various software systems to record track and report data

Essential Functions

• Provide direct assistance in obtaining services including healthcare navigation for health insurance or assistance they are eligible to receive
• Work independently and collaboratively as a member of patients care team
• Build partnerships with external organizations to effectively assist patients with referrals
• Use various database online and paper systems to enroll patients in needed services and maintain patient records
  
• Provide direct client contact and support in person and/or by telephone.
• Make patient appointments and referrals to other departments or community agencies
  
• Provide task supervision to interns or volunteers assisting with patient advocacy services
• Plan and/or support Behavioral Health special events such as wellness services Thanksgiving Christmas program whole person health etc.
  
• Attend Behavioral Health team meetings and trainings as required
• Other duties as assigned

If interested and qualified please submit resume and cover letter sharing your specific interest in the Hope Clinic mission. A cover letter must be included for consideration.

Hope Clinic is an equal opportunity employer. All qualified applicants are welcome to apply.

Required Experience:

Junior IC