Senior AI Solutions Engineer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the role

As a Senior AI Solutions Engineer you will be the technical expert other engineers product owners and business leaders come to when they want to ship an AI agent. You will design and build production agents against both the Microsoft 365 Copilot/Copilot Studio ecosystem and the Anthropic Claude platform and set the patterns and guardrails that the rest of the organization adopts.

What youll do

• Design build deploy and maintain production AI agents that automate enterprise workflows and augment employee productivity by owning the full lifecycle requirements architecture prompt and tool design evaluation rollout monitoring and iteration
• Serve as the hands-on expert for Anthropics Claude platform Microsoft 365 Copilot Copilot Studio and the broader Microsoft agent ecosystem
• Build custom agents connectors and extensions that integrate with Microsoft Graph SharePoint Teams Outlook and line-of-business systems
• Design multi-step agent architectures: tool use retrieval (RAG) memory orchestration across multiple models and systems human-in-the-loop checkpoints and graceful failure modes
• Build and maintain the evaluation harnesses that tell us whether an agent is actually working offline evaluations regression tests production telemetry cost and latency tracking and quality metrics tied to business outcomes rather than vibes
• Partner with security compliance legal and model risk management to make sure every agent we ship meets company standards for data handling auditability access control and responsible AI use
• Set the technical patterns that let other engineers across Fiserv build on what youve built instead of starting from zero
• Evaluate new models frameworks and platform releases as they land and make clear opinionated recommendations about what we should adopt what we should ignore and why

What youll need to have

• 7 years of software engineering experience
• 5 years of experience with Python Typescript/Javascript
• 2 years of experience specifically building LLM-powered applications or agents in production with M365 Copilot Copilot Studio Power Platform or equivalent enterprise agent platforms
• 2 years of hands-on experience with frontier LLM APIs (Anthropic Claude OpenAI Google or Azure OpenAI)
• Demonstrated experience with Claude Code or equivalent agentic coding tools as part of your own development workflow and the judgment to know when to use them vs. when to write code directly
• Prior experience with at least one agent framework (LangChain/LangGraph Anthropics agent SDK Semantic Kernel AutoGen CrewAI)
• Bachelors degree in computer science or a relevant field or an equivalent combination of education work and/or military experience

What wed love you to have

• Prior experience in financial services payments or another regulated industry and familiarity with how AI governance model risk management and audit actually work in those environments
• Ability to communicate clearly in writing and in meetings with both technical peers and non-technical stakeholders including senior leadership
• Familiarity with Microsoft Graph APIs Azure AI services and how to build deploy and govern agents inside a Microsoft-centric enterprise
• Working knowledge of RAG architectures vector databases embedding models and the evaluation methodology
• Experience building and publishing MCP servers or building agents that consume them
• Background in information security particularly email security identity or threat detection
• Experience with agent evaluation frameworks (Anthropics evals Braintrust Langfuse Arize or similar) and with production LLM observability

How youll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech this role is on-site Monday through Friday
• This role requires flexibility to work overtime that may include weekends
• This role requires use of a computer and audio equipment

Travel:

• Approximately 5% travel off-site or to other office locations is expected

Sponsorship:

• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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