Service Advisor – Cantonese

Location

Georgetown Penang Pulau Pinang

Employment Type

Full-time Customer Service / Technical Support

Working Hours

• Monday to Sunday (5 working days 2 days off)
• Rotational shifts between 9:00 AM 9:30 PM

Salary & Benefits

• attractive salary
• Monthly KPI bonus up to MYR 700
• 13th month salary (annual bonus)

Overview

The Service Advisor (SA) provides customer support for client inquiries related to orders deliveries payments and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.

Key Responsibilities

Customer Support

• Handle customer inquiries via phone chat and other channels
• Assist with:
  • Order status and delivery updates
  • Payment and transaction queries
  • Product information and pre-orders
• Deliver high-quality customer interactions based on KPIs and satisfaction metrics
• Maintain accurate records in internal systems

Technical Support

• Troubleshoot issues related to:
  • Smartphones tablets PCs and laptops
• Use analytical thinking to identify and resolve technical problems
• Navigate multiple systems and tools efficiently

Service Excellence

• Ensure customer satisfaction and first-contact resolution
• Adapt communication style to different customers
• Maintain professionalism under pressure
• Meet quality standards (call audits surveys KPIs)

Requirements

Education

• Bachelors Degree Diploma or equivalent

Language Skills

• Mandarin Cantonese (mandatory)
• English at least B2 level

Experience

• Minimum 6 months in customer support (any industry)
• Fresh graduates welcome (especially communication-related fields)

Key Skills

• Customer service mindset
• Strong communication skills (multilingual)
• Technical troubleshooting ability
• Multitasking and time management
• Adaptability and resilience