Social Media Support – Mandarin
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Social Media Support (Non-Voice Customer Service) Mandarin KL (Kelana Jaya)
RM4200 RM300 Language Allowance Night Shift (9pm6am / 12am9am) Onsite Kelana Centre Point Start Date: 30 April 2026
We are hiring a Mandarin-speaking Social Media Support Executive for a non-voice customer service role based in Kelana Jaya Petaling Jaya.
This role focuses on chat and email-based customer support handling inquiries and resolving issues through written communication channels only.
Key Responsibilities:
Handle customer inquiries via chat and email (non-voice support)
Provide accurate information on products services and policies
Resolve customer issues and escalate complex cases when needed
Ensure all interactions are properly documented in internal systems
Maintain a professional and helpful tone across all written communication
Meet shift schedules and performance targets
Requirements:
Fluent in written Mandarin (reading & writing)
Basic English communication skills
Strong typing and written communication skills
Good multitasking and time management ability
Willing to work rotational night shifts weekends and public holidays
Onsite role in Kelana Centre Point Petaling Jaya
Customer service experience is an advantage but not mandatory
Offer:
RM4200 base salary RM300 language allowance
Stable non-voice support environment
Structured training and onboarding
Shift-based role with clear schedule rotation
Career growth in customer experience / digital support
