Fintech Customer Support – Mandarin
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Fintech Customer Support (Payment Specialist) Mandarin Kuala Lumpur
RM4100 RM300 Language Allowance 24/7 Rotational Shift (5 days work / 2 off) Onsite KL Start Date: 30 April 2026
We are hiring a Mandarin-speaking Fintech Customer Support Specialist to join a fast-growing payments and financial services support team based in Kuala Lumpur.
This role focuses on customer support within digital payments banking workflows and transaction verification processes.
Key Responsibilities:
Support customers using digital banking and payment platforms
Conduct transaction verification callbacks and document requests
Assist customers with payment-related queries and issue resolution
Perform KYC-related tasks where required
Provide clear accurate and compliant customer support
Maintain high service quality and customer satisfaction standards
Requirements:
Fluent in Mandarin English
Minimum SPM or equivalent qualification
Willing to work in a 24/7 rotational shift environment
Strong communication and customer service skills
Banking fintech or financial services experience is an advantage
Fresh graduates are encouraged to apply
Offer:
RM4100 base salary RM300 language allowance
Exposure to fintech and digital payments industry
Structured training and onboarding
Career growth in financial services / CX operations
Onsite role in Kuala Lumpur
