Technical Customer Success Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Technical Customer Success Manager
Location: San Francisco CA
About Tavus
Tavus (taa-vus) is a research lab pioneering human computing. Were building AI Humans a new interface that closes the gap between people and machines removing the friction of todays systems.
Our real-time human simulation models enable machines to see hear respond and even appear human unlocking meaningful face-to-face conversations between humans and AI.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus individuals enterprises and developers can build AI Humans that connect understand and act with empathy at scale.
We are a Series B company backed by world-class investors including Sequoia Capital Y Combinator and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.
The Role
Were looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role youll ensure customers are successful engaged and consistently realizing value from Tavus Conversational Video Interface (CVI) platform.
Youll act as a trusted advisor to strategic customers owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding implementation optimization and expansion.
This role sits at the intersection of technical implementation product strategy and long-term customer success.
What Youll Do
Develop a deep understanding of customer business objectives use cases and technical environments
Lead onboarding and implementation ensuring a smooth and successful time-to-value
Drive ongoing adoption engagement and value realization across the customer lifecycle
Troubleshoot complex technical issues and coordinate resolutions with Engineering Product and Support teams
Serve as the primary technical point of contact for customers post-sale
Translate customer feedback into actionable insights for internal teams
Advocate for customer needs while balancing product and platform strategy
Build strong long-term relationships with key stakeholders
Required Experience:
Manager
About Company
Tavus is the leading AI video research company that enables product development teams to build white-labeled digital twin experiences with easy-to-use APIs.
