Sr. Support Engineer, Ecommerce, API, and Middleware

Senior Support Engineer Ecommerce API and Middleware

About TireHub:

At TireHub we move more than tires we move businesses forward support communities and help keep America rolling. And behind it all Our people. We call them Hubbers because theyre at the center of everything we do. From behind the wheel to the warehouse floor from customer calls to corporate strategy every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes to challenges to each other and to getting it done right. Learn more at Summary:

The Senior Support Engineer Ecommerce API and Middleware is a senior technical support position responsible for operational maintenance stability and monitoring of TireHub Ecommerce (B2B) operations customer facing API frameworks supporting API frameworks and Middleware. This position reports daily to Manager DevOps/Application Support Manager.

Personal Traits

The individual must exhibit the following core TireHub values:

• Approachable - If a company could smile we would. Instead we rely on our people to show it. We care about eachotherand our customersbecause we know business only gets done right when people respect each other and value relationships.

• Adventurous - WhatTireHubis set up to do isintentionallyoutrageous. So we readily embracechallengeswith the courage to introduce new ideas and the ambition to build something unique.

• Relentless - We tackle our work with energy. We deliver on our commitments withenthusiasm. And we dont give up until we get to the end.

• Speedy - Speed is the currency in the tire industry. When we commit toa job we get the job done and we do it fast.

Role Specifics:

• Establishes and maintains proactive support monitoring for systems in scope.
• Establishes shared support knowledge and documentation as it pertains to Middleware Ecommerce and API components and processing in scope and training other support resources as need.
• Identifies and coordinates the resolution of technical issues on assigned applications.
• Ensures timely detection of applications stability and functionality to ensure significant up-time and reliability.
• Creates support procedures and coordination of work for off-shore and on-shore support resources as well as providing tactical leadership to these resources in the assigned area.
• Ensures timely detection of system outages related diagnostic triage and correction / escalation as per established runbook.
• Escalates issues to 3rd level resources including developers and vendor support resources.
• Establishes and maintains application support runbooks for Middleware Ecommerce and API processes.

Education:

• Bachelors degree in computer science / MIS or similar related discipline is highly preferred but not absolutely required. Hands on experience is prioritized.

Knowledge Skills and Abilities:

• Expert level knowledge of Azure deployments and telemetry offerings (Application Insights App Services Logic Apps Azure SQL Service Bus etc.) is required.
• Expert knowledge of SQL Server low-level interfacing technologies SSIS Transact SQL is required.
• Hands on knowledge Visual Studio IDE is desired but not required.
• Some Hands-on knowledge especially Core framework is desired but not required.
• Some hands-on knowledge of AWS as pertains to TireHub deployment stack Elastic Beanstalk S3 EC2 is desired but not required.
• Hands on experience with Jira (or similar tactical project/issue tracking) and GitHub (or similar source control/versioning systems) is highly desired.
• Hands on knowledge of Postman or Fiddler for API/web debugging.
• Hands on experience working in an Agile/Scrum environment is required.
• Knowledge of Dynatrace is helpful but not required.
• Knowledge of best practices and tools in creation and maintenance of support documentation/ knowledge bases is required.
• Ability to review presented Solution / Enterprise Architecture artefacts and assess for supportability.
• Ability to collaborate with cross-functional business team identifying additional technical solutions that will enable TireHub to keep their promise of providing industry-leading service.
• Ability to remain calm and productive under pressure in a volatile environment.
• Intense customer focus
• Ability to adapt to change to direct/control change and to facilitate change.
• Ability to accept and carry responsibility without reservation.
• Represents organizations vision and values. Understands and works within the organizations mission operations structure and goals.
• Ability to focus on critical objectives eliminating tactical distractions.
• Rapid value-add oriented decision-making ability.
• Good triage/diagnostic techniques
• Good technical documentation techniques

Work Environment

• This is a fast-paced and dynamic operating environment.
• Most of the time is spent sitting constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.
• Must be able to work flexible hours during routinely critical times to support the department.
• This role is based in our headquarters office in Dunwoody GA and requires a strong in-person presence.
• Must be able to travel up to 25%.

TireHub will consider the employment of all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.

Required Experience:

Senior IC