Technical Product Lead, Voice AI Research Team
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Technical Product Lead on the Voice AI Agent team youll drive the experience that matters most: making Regals voice AI agents indistinguishable from the best human agents and the highest-performing in the market.
Youll partner closely with engineering to set the product vision for how Regal evaluates benchmarks and continuously improves agent qualitybuilding the eval frameworks defining the performance bar and translating frontier AI research into production gains our customers can feel on every call.
This role sits at the heart of what makes Regal win. Youll work across infrastructure and applied to drive decisions that directly impact conversation quality and competitive differentiation. If you want to shape what best-in-class means for Voice AIand have the technical depth and product instinct to back it upthis role is for you.
RESPONSIBILITIES:
Define and Own the Quality Bar: Partner with engineering to establish Regals point of view on what makes the best Voice AI agentacross naturalness accuracy task completion and conversational flow. Translate that vision into measurable standards the entire organization rallies around.
Optimize the Latency-Cost-Intelligence Tradeoff: Develop the product strategy for balancing response time inference cost and model capability. Partner with engineering to architect a pipeline where customers get the smartest fastest responses at sustainable unit economics.
Build Evaluation & Benchmarking Frameworks: Develop comprehensive eval sets automated regression suites and A/B testing infrastructure to ensure Regals agents stay top-performing as models prompts and configurations evolve.
Stay at the Frontier: Track emerging trends in LLMs speech-to-text text-to-speech and real-time inference. Evaluate new models techniques and architectures and translate the ones that matter into Regals production stack.
Drive Competitive Differentiation: Develop and execute a strategy for how Regals Voice AI agents outperform alternativeswhether through model selection latency optimization or proprietary fine-tuning.
Bridge Customers and Infrastructure: Go deep with customers to understand what quality means in their specific context (industry use case caller expectations) then translate those insights into infrastructure and model-level improvements that scale across the platform.
Measure Iterate Ship: Define success metrics for agent quality (e.g. conversation completion rate caller sentiment response latency percentiles escalation rate). Build dashboards run experiments and drive a continuous improvement loop with engineering and applied AI.
Align and Communicate: Set a clear vision for the Voice AI team and communicate it crisply to leadership engineering and cross-functional stakeholders. Manage the roadmap make hard prioritization calls and keep the team moving fast toward outcomes that matter.ABOUT YOU:
Technical Depth with Product Instinct: 46 years of experience as a Product Manager Product Engineer or founder ideally working on AI/ML products infrastructure or developer platforms. This role is Product lead for a research team so youre comfortable navigating model architectures inference pipelines and API designand you know how to translate that understanding into product decisions that move metrics.
Eval & Data Mindset: You think in experiments benchmarks and feedback loops. Youve built or contributed to evaluation frameworks A/B testing programs or quality scoring systemsand you understand why rigorous measurement is the foundation of any AI product.
Natural Leader: You set a vision and bring others along. You communicate complex tradeoffs crisply make decisions with incomplete information and create clarity for your team in ambiguous fast-moving environments.
Deeply Curious High Agency: You dont wait to be told what to investigate. You dig into call recordings run your own experiments read research papers and chase down the root cause. You act with urgency and ownership.
Preferred Background: Computer Science Math or Engineering background preferred but not required. What matters is that you can go deep on technical problems and come back with a clear product direction.Benefits/Perks
- We care about your health!
- Medical Dental and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized Class Pass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours team outings & annual off-sites
- Complete laptop workstation
- & more to come!
About Company
Regal is a new approach to outbound cloud contact center software. Turn your untapped customer data into real-time outbound campaigns that drive 25% more revenue — immediately.
