Facilities & Office Services Lead

Status:Regular Full-Time
Work Location:In-office Vancouver B.C. (5 days a week in office)

Who we are

The British Columbia College of Nurses & Midwives (BCCNM) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses nurse practitioners registered midwives registered nurses andregistered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent ethical and meets the standards that society views as acceptable.

As western Canadas largest health profession regulator we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNMs commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada BCCNM has the opportunity to influence the health professionals we regulate as well as the broader health-care system to break the cycle of racism and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist and to support the health professionals we regulate to do the same.

What we offer youââ

We are delighted to be recognized as one of BCs Top Employers. It is more than a badge of honor its a reflection of our people and the purpose that drives us every day. At BCCNM were creating a workplace where flexibility equity growth and connection are not just values theyre part of how we work. Whether its through hybrid work options meaningful employee engagement or our commitment to reconciliation were building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team you can expect to be working in a collaborative team-based environment and treated in a respectful and professional manner.

The expected starting base salary for this position is $97226 $102086 annually depending on a variety of factors including qualifications and experience. Once hired you will progress through a wider salary range over time as you continue to develop job knowledge skills and competencies for the role.

In addition to base salary the college offers a generous vacation and extended benefits package. As an employee you receive 100% employer-paid health and dental benefits. And we contribute to B.C.s Municipal Pension Plan to help you secure your retirement your career with us you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver but youll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you will be doing

The position works closely with the Director Business Operations and the Office Services and Facility Support teams to ensure efficient welcoming and safe operations and service delivery at the hub.

The role collaborates regularly with internal teams including People & Talent Information Technology Finance and departments across the College to coordinate onboarding and offboarding activities meeting and event logistics space utilization and operational requirements. They also work alongside internal partners to resolve service requests implement standardized processes and support incident response occupational health and safety and business continuity activities.

Externally this role works with vendors contractors landlord and service providers to support facilities operations maintenance vendorâmanaged services contract deliverables and meeting or event logistics. The role serves as an operational liaison with external stakeholders to ensure service quality and timely issue resolution in alignment with College standards and operational needs.

âKey responsibilities include:

Operational leadership

• In collaboration with the Director Business Operations leads day-to-day office services and facilities support work through functional leadership using both hands-on and strategic approaches to ensure high-quality service delivery streamlined processes and increased effectiveness.
• Provides direct guidance to the Office Services team (reception mail and catering support) assigns work and monitors day-to-day office activities to ensure efficiency.
• Acts as the primary backup for the Director Business Operations.
• Provides clear technical and/or procedural direction to facilities support team members ensuring assignments are completed accurately and on time.
• Executes daily tasks and strategic initiatives with a hands-on approach to ensure high-quality delivery.
• Establishes and monitors quality standards and KPIs to ensure user satisfaction.

Technical Services and Integrated events

• Manages the lifecycle of service requests and incidents under Business Operations ensuring timely resolution or status updates for staff.
• Oversees the booking and logistical support for onsite meetings ensuring all facilities office services and technical requirements are prepared and functional for staff and guests.
• Collaborates with the team to proactively identify and resolve scheduling overlaps and provide alternatives based on group size and technology needs.
• Provides space technology and logistics recommendations to meeting owners for large-scale meetings.
• Provides hands-on meeting event support (e.g. meeting room configuration AV support client communications) during absences and high-volume meeting periods.

Standardized processes

• Develops and maintains schedules operating procedures and how-to documentation to drive team and organizational consistency.
• Owns the Business Operations workflow for staff onboarding and offboarding. Collaborates closely with People & Talent hiring managers and IT to ensure workspaces equipment and access are ready for new hires on Day 1.
• Improves onboarding and service delivery processes by participating in ticketing system workflow changes.
• Explains corporate flight and hotel booking procedures to authorized bookers to ensure consistency.

Proactive planning

• Supports the Director Business Operations in setting operational objectives and forecast future resource needs.
• In collaboration with and under the guidance of the Director Business Operations manages the full lifecycle of vendor contracts including sourcing negotiations and timely contract renewals.
• Manages a workspace directory including department zones and occupancy status tracking to streamline desk assignment process for incoming staff and department needs.
• Performs audits to ensure proper asset management.
• In collaboration with the Director Business Operations oversees the development and execution of a multi-year maintenance and replacement plan for office furniture appliances and technical equipment using a proactive lifecycle strategy.
• Assists the Director in managing and updating the Colleges Business Continuity Plan (BCP).

Organizational

• Serves as a core member of the Incident Response Team coordinating activities during emergencies.
• Acts as theFire Directorfor the office leading and training a team of fire wardens.
• Participates in the Occupational Health & Safety (OH&S) Committee.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing Indigenous-specific racism in BCs health care system.
• Fosters and maintains an organizational culture that promotes equity diversity and inclusion mutual respect teamwork and service excellence.

Your education & skillsâ

• Bachelors degree in Commerce or Business Administration or a related field or an equivalent combination of education and experience.
• Minimum 5 to 7 years of progressive experience in business operations or office management ideally in fast-paced or hospitality-focused environments.
• Ability to give clear direction to staff and lead teams without formal direct-report authority. Experience in similar roles preferred.
• Deep understanding of hybrid work challenges such as proximity bias and logistical inefficiencies.
• Strong background in vendor management and contract negotiations.
• Proven track record of personally implementing projects and producing deliverables.
• Exceptional coordination skills including the ability to distribute tasks effectively and maintain rigorous tracking systems to ensure team accountability and results.
• Strong problem-solving skills with a data-driven approach to decision making.
• Customer-focused mindset with an emphasis on service quality and efficient delivery.
• Excellent verbal and written communication skills for liaising between staff executives and other stakeholders.
• Strong interpersonal communications skills to work effectively with various departments (IT People & Talent Finance) and hub colleges in the shared space.
• Ability to interpret occupancy data and heatmaps to drive space-planning decisions. Experience leading office moves and renovations an asset.
• Advanced Microsoft 365 skills (Excel Word PowerPoint Teams) and the ability to create complex operational reports.
• Proven track record of producing large-scale corporate meetings.
• Functional knowledge of audio equipment visual displays and AV switching with a strong technical aptitude to master control systems and unified communications.
• Experience with desk booking systems and providing configuration requirements.
• Experience working with online ticketing systems and issue escalation.
• High attention to detail with the ability to manage multiple competing priorities in a fast-paced environment.
• Proven experience on an incident response team and coordinating emergency activities.
• Previous experience serving on an Occupational Health & Safety Committee.
• Ability to work outside regular business hours as required and remain reachable for building-related emergencies.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts including social economic political and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commissions 94 Calls to Action (2015) the In Plain Sight Report (2020) and Reclaiming Power and Places Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity diversity inclusion and cultural humility as they apply to health care is an asset.