Senior Program Manager, Lifecycle Services Center of Excellence

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

We are building a Lifecycle Services Center of Excellence that will redefine how Everpure delivers value to enterprise customers. This new capability will create and operationalize a single lifecycle model designed to ensure customers adopt operate and continuously expand their use of our technology are looking for a Senior Program Manager who can build this capability from the ground role is part strategist operator and builder. You will design the lifecycle services model create the frameworks and playbooks that power it and drive adoption across services sales and product work will shape how we support customers throughout their lifecycle and will directly influence customer retention expansion and long-term revenue durability.

WHAT YOULL DO

• Architect the CoE Framework: Lead the ground-up creation of the Lifecycle Services operating model establishing the standardized methodologies governance structures and delivery playbooks used globally.
• Operationalize the Customer Experience: Design end-to-end engagement journeysfrom onboarding and deployment to proactive optimizationensuring customers achieve measurable business outcomes at every stage.
• Drive Cross-Functional Transformation: Align global leaders in Technical Services Enablement and Digital Technology around a unified lifecycle vision driving the adoption of new programs across all customer-facing teams.
• Measure Strategic Impact: Establish and monitor KPIs focused on time-to-value customer health signals and expansion impact providing executive leadership with visibility into how lifecycle services drive performance.
• Scale Global Programs: Translate complex business strategies into actionable repeatable programs including customer health risk models and executive success planning processes.

WHAT YOU BRING

• 8 years of experience in program management customer success services operations or lifecycle management in a B2B technology company
• Experience leadinglarge cross-functional programs or organizational initiatives
• A strong understanding ofenterprise customer lifecycles and service delivery models
  
• Expertise in Lifecycle Strategy: Deep understanding of B2B enterprise customer lifecycles and experience designing service delivery models or Centers of Excellence that drive measurable retention.
• Strategic Program Leadership: Proven ability to lead large-scale cross-functional organizational transformations and move fluidly between high-level strategy and operational execution.
• Framework & Playbook Design: Skill in synthesizing ambiguous requirements into structured frameworks operational playbooks and clear governance rhythms that scale across global regions.
• Stakeholder Influence: Exceptional communication skills with a track record of building alignment among executive leadership and diverse functional teams (Sales Product Services).
• Location: We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara Raleigh or the Chicago office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.