Patient Access Representative (72180)

London Womens Care is dedicated to delivering high-quality comprehensive healthcare for every member of your family. From newborns to seniors our skilled providers offer a wide range of specialties including Primary Care OBGYN Pediatrics Dentistry and Behavioral Health.

The Patient Access Representative is the first face and voice of Womens Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter and ensures our patients experience with us is extraordinary.

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile including proper patient identification according to the Womens Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card ID and other pertinent information into EMR system (HIPAA compliance authorizations medical records etc.).
• Set up payment plans for patients unable to pay balances per Womens Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Womens Care Values
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are checked out at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable. And if necessary cleaning the waiting room.
• Demonstrate and embody the Womens Care mission and core values.
• Compliance with all HIPAA rules regulations and guidelines.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm welcoming and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients co-workers and providers.
• Must be dependable reliable and punctual.

Preferred Skills:

• Preferably one year of experience working in a medical office or healthcare setting dentistry a plus.
• General knowledge of medical terminology and billing is beneficial.
• Preferred experience working with an electronic medical records system specifically eClinicalWorks (eCW) a plus.