Technical Writer I
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Job Location:
Keyport, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Test & Evaluation Program Mission Support Engineering & Analysis and Training.
Responsibilities
- Provide front-line technical support by documenting tracking and resolving customer issues including CAC card registration command transfers PIN and password resets and user account reactivations following established help desk procedures.
- Revise and write standardized materials such as reports manuals briefs proposals instruction books catalogs and related technical/administrative publications focused on work methods procedures and system usage.
- Use available technical resources (manuals catalogs operating procedures diagrams and knowledge base articles) to troubleshoot issues explain solutions and guide users through account access and system processes.
- Maintain accurate records of tickets service requests resolutions documentation updates and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
- Collaborate with supervisors and senior staff to clarify technical information refine procedures and improve user-facing documentation and support materials (FAQs how-to guides internal process documents).
- Answering Help Desk calls assist customers in troubleshooting issues in software applications document support requests in automated tracking systems and defect tracking systems
- Communicate and meet with government personnel
Qualifications
- High School diploma
- Active Secret Clearance
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
- Proficient in MS Teams
- Familiarity with Jira
- Familiarity with Citrix/Remote Desktop protocol applications
- Familiarity with SQL Server Management Studio (SSMS)
- Familiarity with Relational Database management systems (RDBMS) and basic SQL queries
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $0.00/Yr. - USD $999999.99/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits paid leave retirement plans insurance programs and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
