Client Director

JOB TITLE: Client Director

LOCATION: Surrey

SALARY: 60000 - 80000 plus car Allowance

PURPOSE OF THE ROLE

Our client is seeking an experienced and commercially driven Client Director to join their growing Corporate team.

This role will focus on managing and developing a portfolio of corporate clients while also driving new business growth. You will play a key role in strengthening client relationships delivering tailored insurance solutions and contributing to the wider commercial strategy of the business.

Working closely with senior leadership and internal specialist teams you will be responsible for ensuring exceptional service delivery while identifying and securing new opportunities within the market.

RESPONSIBILITIES

• Manage and develop a portfolio of corporate clients ensuring high levels of retention and satisfaction
• Drive new business generation building and maintaining a strong and active pipeline
• Develop and implement client service plans and long-term account strategies
• Lead on renewal processes programme design and broking strategy
• Build strong relationships with insurers to negotiate competitive terms
• Collaborate with internal teams including Claims Risk Management and specialist divisions
• Conduct client meetings presentations and reviews
• Ensure clients fully understand coverage risks and policy structures
• Support overall business growth through cross-selling and identifying new opportunities
• Represent the business at networking events and industry functions
• Carry out any additional duties required by the business

DAY TO DAY

• Manage client portfolios ensuring service standards are consistently delivered
• Maintain and develop a pipeline of new business opportunities
• Conduct regular client meetings and reviews
• Oversee renewal strategies and broking activity
• Liaise with insurers and internal teams to deliver client solutions
• Monitor income credit control and overall account performance
• Record and manage activity through internal systems (e.g. Acturis)
• Work closely with leadership on growth strategy and performance

EXPERIENCE

• Proven experience within a corporate insurance broking role
• Strong track record in both client management and new business generation
• Experience dealing with mid-market to corporate clients
• Strong understanding of the commercial insurance market and products
• Experience working within a target-driven environment

SKILLS

• Excellent relationship management and client-facing skills
• Strong negotiation and influencing ability
• Commercially driven with a proactive approach to growth
• Strong organisational and pipeline management skills
• Ability to work collaboratively across teams
• High level of professionalism and attention to detail

EDUCATION / QUALIFICATIONS

• Desired: Cert CII (Dip CII advantageous)
• Strong commitment to professional development

CONTACT EXPERT:

Joe Cappalonga Senior Consultant on