Field Service Engineer (Laser)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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We are searching for the best talent for a Field Service Engineer (Laser) in Minneapolis MN.

Candidate must reside in the Minneapolis MN area.

Candidate must have the ability to work in home office 25% & in field 75%.

Valid US Drivers license is required.

About Vision

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments Ready to join a team thats reimagining how vision is improved Our Vision team solves the toughest health challenges. Help combine cutting-edge insights science technology and people to encourage eye care professionals and patients to proactively protect correct and enhance healthy sight for life. Our products and services address these needs from the pediatric to aging eye in a patients lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at this position you will provide on-site technical product services including installations upgrades preventative maintenance and repairs for customers/sales group. This job is not eligible for sales incentives/sales commissions. Adheres to environmental policy procedures and supports department environmental objectives.

RESPONSIBILITIES:

• Installs services and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation repair maintenance and test activities to factory specifications and perform other additional duties or projects as assigned.
• Ensures that installation maintenance and other necessary work is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory manage and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs stand squat kneel reach for extended periods of time utilize hand tools electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules.

EDUCATION:

• Minimum of Associates degree or Technical Certification is required (Electronics Bio-Medical Optical Mechanical).

REQUIRED:

• Minimum of 2 years of related experience required.
• Proficient in computer applications including Microsoft Office Tableau and similar software.
• Maintains required healthcare vendor credentialing as an employee of J&J Vision.
• Remote position with approximately 75% domestic and international travel.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills with the ability to clearly explain technical information and understand customer concerns.
• Strong problem-solving skills to diagnose and resolve equipment malfunctions.
• Effective time-management skills to manage appointments and maintain schedules.
• High attention to detail with the ability to identify issues and complete accurate service reports.
• Strong organizational skills to manage tools documentation and paperwork while in the field.
• Technical aptitude to fully understand and work with equipment.

This position is eligible for a company car through the Companys FLEET program.

This position is overtime eligible.

This job posting is anticipated to close on 4/30/2026.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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