Dispatcher

Job Title: Dispatcher

FLSA Status: Regular Full-time non-exempt

Work Schedule: 40 hours per week (normally)

Department: Transportation Department (Dept#300)

Reports to: Supervisor of Transportation Services

GENERAL PURPOSE OF JOB

Schedule and dispatch client transportation supporting staff drivers and clients to achieve maximum efficiency and excellence in customer service and capacity. Create efficient routing to provide the most convenient service and ensure maximum driver and fleet resource management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Running data reports and correcting errors if needed
• Ensure drivers are being utilized efficiently
• Create and maintain a welcoming environment for staff and volunteer drivers
• Maintain confidentiality of client data and services
• Uphold a professional demeanor at work and maintain minimal oversight
• Support weekend and evening events as needed
• Make sure to communicate with drivers about important changes to their manifest traffic conditions and any other related information that drivers need to be successful
• Able to route drivers using a transportation routing program
• Other duties as required

SUPERVISORY RESPONSIBILITIES

None

VOLUNTEER ENGAGEMENT RESONSIBILITIES

Silver Key is a volunteer centric organization. You may be regularly interacting and engaging with volunteers so it is your responsibility to show appreciation for their efforts and occasionally provide guidance.

DRIVING DUTIES

Will occasionally be required to drive on behalf of Silver Key. Must maintain a current valid Colorado Drivers License. Must maintain the state issued minimum automotive liability insurance coverage. Must observe and obey all federal state and local traffic laws. Responsible for the proper function and maintenance of any Silver Key vehicles used in performing assigned duties.

PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Silver Key values the growth and development of our full-time hourly employees. With supervisor approval you can take advantage of various professional development opportunities to build your skills and advance your career. These opportunities are tailored to help you excel in your role and contribute more effectively to our mission of serving seniors.

• Mental Health First Aid
• Peer Support Certification
• Other Supervisor-Approved Trainings

EMPLOYMENT STANDARDS

Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement policies/procedures business-specific software and safety regulations. This position does require a background check by Colorado Adult Protective Services (CAPS).

DIVERSITY EQUITY AND INCLUSION

Silver Key is dedicated to fostering a diverse equitable and inclusive environment where every team member and client is valued respected and supported. We believe that embracing diverse perspectives enhances our quality of care and strengthens our impact on the Pikes Peak community. Every role at Silver Key contributes to inclusive practices ensuring equitable services and accessibility for all seniors regardless of background identity or ability.

REQUIRED EDUCATION and/or EXPERIENCE.

• High School Diploma or Equivalent
• One year of related dispatch and/or training experience
• Basic computer skills in Microsoft Office Outlook Excel Word and Teams

DESIRABLE PREFERRED OR SPECIAL QUALIFICATIONS

• Previous use of Ecolane dispatch software a plus
• Familiar with the Colorado Springs area

TECHNOLOGY PROFICIENCY

This position requires good proficiency in the use of computer software and applications office equipment and professional telephone use. The ability to adequately type quickly with few to no errors is also very important. This position will often require multi-tasking in the use of computers phone and office equipment while interacting with clients. Candidates for this position may be required to take and pass technology proficiency assessments prior to employment.

LANGUAGE SKILLS

Demonstrated strong verbal and written communication skills analytical skills statistical and mathematical abilities and interpersonal skills. Ability to read and interpret documents such as safety rules operating maintenance instructions and procedure manuals. Ability to write complex reports and distill information for many audiences. Proficiency in non-English languages is highly valued.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percentage and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES LICENSES REGISTRATIONS

• You must possess and maintain a Colorado Drivers License

PHYSICAL DEMANDS

This position requires standing walking and sitting for periods of time. Utilization of hands and fingers to operate office computer keyboard and equipment required. Must be able to reach with hands and arms talk hear and stoop kneel or crouch if needed. Must be able to lift up to 25 pounds as needed.

VISION REQUIREMENTS

Position requires close distance and peripheral vision.

WORK ENVIRONMENT

Moderate noise within business office atmosphere with computers printers and light traffic.

ACKNOWLEDGEMENT

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position.