Technical Writer Indiana Eligibility

Location: Remote - IN (MUST reside in Indiana)

Technical Writer

We are seeking a detail-oriented Technical Writer to create update and maintain Online Help and reference materials that support system changes policy updates and training initiatives. This role partners closely with development training and stakeholder teams to translate complex information into clear user-focused documentation.

Key Responsibilities

• Develop and maintain SOPs QRGs FAQs announcements and related Online Help content.
• Update documentation to reflect policy changes revised procedures and system enhancements.
• Test system changes in non-production IEDSS and Benefits Portal environments and capture screenshots as needed.
• Prepare vetted and approved content for posting and maintain proper documentation archives.
• Review system releases change requests and defects; recommend content updates and announcements.
• Manage content requests through workflows including reviews revisions and approvals.
• Monitor and respond to Online Help inbox requests and inquiries.
• Convert existing content to redesigned Online Help templates.
• Participate in required meetings and collaborate with internal and partner teams.
• Support research special projects and additional initiatives as needed.

Qualifications

• Bachelors degree or 3 years of experience on the project preferred - SME as it relates to policies and procedure
• Strong technical writing editing and proofreading skills with a user-focused approach.
• Proficiency in Microsoft Office tools (Word Excel PowerPoint Teams SharePoint OneNote Planner Copilot).
• Familiarity with IEDSS and/or Genesys Cloud strongly preferred.
• Excellent time management research and problem-solving skills.
• Ability to manage multiple priorities and adapt to changing deadlines.

• Comfortable working against release schedules and firm deadlines.

• Open to feedback with a focus on continuous improvement.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $50000-$51000