Technical Consultant (Salesforce)

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development community health arts and historical institutions and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.

• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff our communities and the world.

We are seeking a Technical Consultant to join our Technical Services team who will bring these same values and passion to help nonprofit organizations. A Technical Consultant is a client-facing full-time salaried intermediate-level position.

Job Summary:

As a Technical Consultant you will serve as a bridge between technical solutions and client needs combining hands-on development expertise with strong communication and consulting skills. Your primary focus will be designing developing and deploying Salesforce solutions while working directly with clients to understand their business requirements and translate them into effective technical implementations.

This role is for a technically grounded Salesforce professional who enjoys being a utility player - someone who can troubleshoot a Flow or Apex automation one day explore data models or reporting the next and help a client think through how new tools or integrations could support their work over time. The Technical Consultant role grew out of our Salesforce Developer position and remains hands-on and technical with work across declarative and programmatic Salesforce features. We are also looking for someone who is curious by nature and interested in working beyond Salesforce alone including exposure to business intelligence and reporting tools thirdparty applications and emerging technologies applying them thoughtfully in service of our nonprofit clients.

Job Responsibilities:

• Work hands-on in Salesforce to design build and improve solutions using both declarative tools (e.g. Flow) and programmatic approaches (e.g. Apex Lighting Web Components) supporting a range of nonprofit client use cases

• Partner with clients and internal teammates to understand business needs clarify technical requirements into actionable tickets and translate them into practical scalable solutions

• Serve as a technical problem-solver across a variety of work including automation data modeling integrations and incremental system improvements

• Support and explore integrations between Salesforce and other systems or applications using APIs or third-party tools as appropriate

• Help clients understand and use their data by contributing to reporting dashboards and business intelligence efforts including work with Salesforce reporting and external BI tools

• Participate in solution discovery and design conversations asking thoughtful questions and helping clients evaluate options as their needs evolve

• Create clear helpful documentation and support client enablement through walkthroughs training and knowledge transfer

• Collaborate closely with Client Success Managers analysts and other consultants to deliver work across Managed Services and project-based engagements

• Stay curious and engaged with new Salesforce features third-party applications and emerging technologies bringing ideas forward when they may benefit clients or internal practices

• Contribute to a culture of learning and improvements by mentoring colleagues sharing what you discover whether thats a better way to approach a problem a useful new tool or lessons learned from client work

Required Qualifications:

Were looking for candidates who bring strong technical foundations and a learning mindset.

• Salesforce Administrator and Platform Developer I certifications

• Hands-on experience working with Salesforce including core configuration and automation tools such as Flow

• Exposure to Salesforce development concepts and tooling such as Apex integrations or programmatic automation with interest in continuing to deepen those skills

• Experience supporting or delivering solutions for real users including translating business needs into technical approaches

• Comfort working in a client-facing or collaborative environment with clear written and verbal communication skills

• Demonstrated curiosity about technology and interest in learning new Salesforce features third-party applications or adjacent tools as needs arise

• Ability to work across a mix of responsibilities balancing independent problem-solving with collaboration across roles and teams

• Salesforce development experience beyond declarative tools such as Apex APIs Lightning Web Components or related frameworks

• Familiarity with Salesforce development tooling such as VSCode the Salesforce CLI etc.

We recognize that strong candidates may come from different backgrounds; were focused on foundational skills problem-solving ability and willingness to learn not checking every possible technical box.

Preferred Qualifications:

• Experience in the following areas is a plus but not required:

• Development experience beyond the Salesforce platform (e.g. Python SQL JavaScript/TypesScript frameworks etc.)

• Experience integrating Salesforce with third-party systems or applications

• Exposure to data analysis reporting or business intelligence work including Salesforce reporting and dashboards or external BI tools such as Power BI or Tableau

• Familiarity with common nonprofit or higher-education technology tools and platforms (e.g. FormAssembly marketing fundraising or event systems)

• Experience triaging and clarifying non-technical issues into actionable tickets contributing to technical documentation user guides or client training.

• Prior work in consulting managed services or another environment that involves varied clients projects or problem domains

• Other relevant technical certifications (e.g. Platform App Builder Power BI Data Analyst Professional or other)

Salary Hiring Range:

• $80000 - $110000

Job Location:

• Boston MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical dental vision

• Company-provided short- and long-term disability

• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)

• Employee ownership (engaged 6 months or 1000 hours after hire date)

• 4 weeks accrued paid-time-off (PTO) per year

• 10 paid company holidays and 2 paid floating holidays (individuals choice) per year

• CTGs commitment to professional development and advancement

• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.

• Our headquarters is in Boston MA and we have a strong virtual culture with staff located throughout the contiguousUnited are unable to hire candidates living outside the United States.

• Direct applicants only; no recruiters.