Executive Support Engineer (TroubleshootingWhite GloveAV Support) ONSITE

GEICO

Job Location:

Palo Alto, CA - USA

Monthly Salary: $ 100450 - 157850

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission.

The ideal candidate is a proactive detail-oriented individual with exceptional communication skills problem-solving abilities and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director leaders can perform their roles efficiently and effectively with minimal technical interruptions.

**Onsite 5x a week - (Monday - Friday) from 8:00am-5:00pm**

Position Responsibilities:
Technical Support:

Provide prompt high-quality technical support to ELT members addressing hardware software and network issues.
Troubleshoot and resolve complex technical problems ensuring minimal disruption to executive operations.
Set up and maintain laptops mobile devices and other peripherals for executives. (Microsoft Office and Mac iOS Webex Zoom Slack VoIP/Equality Microsoft Active Directory Microsoft Azure Azure DevOps User identity and security access management MFA support AV (Webex boards Zoom boards)
Support IT special projects office moves data recovery hardware software testing

Collaboration and Communication:

Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
Communicate technical information clearly and effectively to non-technical stakeholders.
Maintain a high level of professionalism and confidentiality.

Technology Management:

Develop a strategic support plan and technology roadmap for our leadership teams technology needs including travel and other off-site engagements.
Manage and maintain executive IT equipment ensuring it is up-to-date and functioning optimally.
Coordination and setup of all Audio-Visual (video conferencing virtual meetings) requirements for all on-site and remote Senior Executive meetings.
Monitor and maintain executive software licenses and subscriptions.

Proactive Support:

Anticipate and address potential technical issues before they impact executives.
Conduct regular maintenance and updates on executive devices and office equipment.
Provide training and support on new technologies and tools as needed.

Documentation and Reporting:

Maintain detailed records of support requests and resolutions.
Generate regular reports on support activities and identify trends or areas for improvement.
Document and update standard operating procedures related to executive support.

Basic Qualifications:

Bachelors degree in computer science Information Systems or equivalent education and work experience
At least 5 years experience in Tech supporting Executives/C Suite
At least 5 years of professional experience with the Microsoft 365 Office Suite Office for Mac Microsoft Teams Webex Zoom Slack Active Directory Windows and Mac environments

Preferred Qualifications:

Excellent verbal and written communication skills
Strong demonstrative problem-solving skills
Understanding of computing devices operating systems software installation and administration
Professional experience with VOIP mobile technologies and network environment
CompTIA Certifications: IT Fundamentals A Network Cloud Security
Microsoft Certifications: Azure Fundamentals MTAs (Microsoft Technology Associate) Windows Operating Fundamentals Networking Fundamentals Security Fundamentals and Programming Fundamentals
Apple Certifications: Apple Certified Support Professional and Apple Certified IT Professional
Familiarity with cybersecurity best practices and data protection regulations.

#LI-FA1

Annual Salary

$100450.00 - $157850.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

At this time GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Required Experience:

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations ...