CDL Driver

JOB OVERVIEW

Hingham Lumber drivers play a crucial step in the sales process as they are the last touch that we have with the customer. They work with the sales team delivery-dispatch and warehouse manager to ensure future profitability and continual growth. They manage long standing relationships with current customers and seek to develop new opportunity development with new prospects by gaining their respect and trust.

RESPONSIBILITIES

Perform daily safety inspections and fluid level check for any truck used

Report to Dispatch/Delivery supervisor to receive daily delivery manifest for orders to be loaded for delivery

Accurately load and re-check materials loaded on truck to ensure all material you are delivering is on vehicle and ready for shipment

Review sales orders for any special instructions that customer and/or sales staff have requested and ensure those details are met

Properly secure all material on vehicle for safe transport

Deliver orders to customer jobsites place material with truck mounted forklift boom truck or manually into requested or safe location away from inclement weather or potential theft

Process order with photos that provide clear proof of delivery of material thru Bistrack Delivery App.

When instructed by Dispatch/Delivery supervisor pick-up and document material at jobsites for credit return. Returns must be approved by supervisor if no paperwork was sent with original manifest. Call office for instruction

Build orders for delivery when needed

Continually seek to learn about new products

Maintain a positive team player attitude. Act as a mentor to others in the department and organization by sharing sales knowledge best practices to advance not only individual/departmental goals but in the spirit of teamwork.

If information is not at hand do everything within your power to assure customer you will find the correct information and in a reasonable amount of time. Call back by end of day even if you have nothing to offer yet and offer new eta.

Always make the customer feel comfortable and welcome.

Handle customer complaints and call on your department head to work out best solutions together.

Familiar with the yard and store inventory and familiar with receiving processes.

Familiar with items on sale and promotional events

Display a professional attitude and demeanor including courteous interactions with team members and other company leaders.

Assist in other areas of warehouse when needed

Keep each vehicle used clean inside and out

Other duties as instructed by management

QUALIFICATIONS & COMPETENCIES

Excellent communication and customer service skills

Strong listening and interpersonal skills

Ability to lift 100 pounds

Strong work ethic

DOT medical cards as required

Minimum high school education and/or GED equivalent

Minimum 2 years experience in similar position preferred not required