Senior Associate, Business Resiliency Program Management— Controls Management

Join us to apply your expertise in program management risk management and governance to advance the CAO Business Resiliency missionensuring we can consistently deliver outstanding service to customers during disruptions.

As aSenior Associate Business Resiliency Program Management Controls ManagementinCAO you will provide guidance and governance as stakeholders develop and maintain Business Resiliency Recovery Plans and related artifacts aligned toJPMorganChase Firmwide Business Resiliency Standards.

Aligned to one or more CAO sub-functions you will partner with process owners to ensure resiliency planning is designed tested and capable of maintaining bank operations with minimal impact across a range of disruptive events.

You will collaborate closely with the Business Resiliency Lead Director and the CAO Resiliency Program Manager to strengthen governance structures procedures and controls including support for risk assessments legal entity reviews and program governance.

Job responsibilities:

• Supportdelivery of the CAO Business Resiliency Program and strategic resiliency agendas in partnership with global stakeholders and the Firmwide Resiliency Office.
• Leadworking groups and project teams owning assigned deliverables and ensuring progress and outcomes.
• Implementandmaintainupdates to the resiliency governance framework and related procedure reviews.
• Preparereports and presentations on resiliency risks governance effectiveness and compliance.
• Partnerwith CAO Business Resiliency Plan Managers and Plan Owners to maintain governance through quality control testing incident management and resiliency planning.
• Supportregulatory engagements audits and compliance activities related to resiliency governance.
• ManageCAO resiliency program content and artifacts across SharePoint Tableau Teams and other approved repositories.
• Leveragedata to conduct analyses and enhance program controls and processes.
• Developsubject matter expertise in firmwide resiliency processes and practices through partnerships across Finance Control Management Business Management and Technology.

Required qualifications capabilities and skills

• Demonstrate3 years in business resiliency operational risk or controls within large complex organizations.
• Applystrong Microsoft Office skills including Word PowerPoint Excel Project and Visio.
• Analyzeandinterpretcomplex problems using data to identify drivers and develop actionable solutions.
• Managemultiple priorities and deliverables in a fast-paced complex program environment.
• Collaborateeffectively as both a team player and an individual contributor.
• Learnquickly demonstrating intellectual curiosity and adaptability.
• Influencesenior stakeholders and drive cross-functional decisions through clear communication and leadership.
• Driveprojects and support broader team objectives in a dynamic environment.
• Operatewith high initiative self-direction and composure under pressure.
• Exemplifythe highest standards of ethics and integrity.

Preferred qualifications capabilities and skills

• Demonstrate5 years leading multi-stakeholder programs with measurable outcomes.
• Bringexperience within CAO or complex corporate functions and familiarity with firmwide resiliency standards and controls environments.
• ApplySharePoint and Confluence experience.
• Utilizedata analytics and reporting tools such as Alteryx and Tableau.
• Leverageexperience with AI-enabled process improvements and automation in risk/control reporting.
• Holda Bachelors degree in Business Administration Business Continuity Risk Management or a related field.
• Strengthencandidacy with an advanced degree and/or relevant certifications.