Inside Sales Supervisor

Discover Canada Tours

Job Location:

Vancouver - Canada

Monthly Salary: $ 50000 - 56000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Location: Downtown Vancouver (in-person)

Schedule: Office hours

Term: Full-time Permanent

Compensation: $50000 - $56000/year

Reporting to: Director of Operations

Application Method: Do not click Apply Now. Interested candidates should send a cover letter and resume to with Inside Sales Supervisor in the subject line.

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer the time of their lives.

Founded as a division of Uniglobe Specialty Travel 2005 DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures Destination Snow West Trek West Trek Social Club and most recently Discover Vancouver Tours.

We are looking for business-oriented and enthusiastic sales professional who bring a commitment for excellence and culture development to join us as an Inside Sales Supervisor.

What Youll Be Doing:

As an Inside Sales Supervisor your core responsibilities include:

Sales Leadership & Coordination

Lead mentor and support a team of Inside Sales Representatives seasonal sales staff and practicums ensuring strong performance accountability and professional development.
Manage promote and sell tours and activities through assigned accounts using the reservation systems while guiding team members to achieve sales targets.
Monitor daily sales performance and coach team members on upselling techniques customer engagement and sales strategies to maximize revenue and guest satisfaction.
Ensure sales materials (maps brochures sales floats displays etc.) are properly maintained and available at all sales points.
Oversee daily sales tracking and reporting ensuring accurate records are maintained by the team.
Coordinate team participation at sales booths around Vancouver including the Discover Canada Tour office and other high-traffic locations.
Support team members in delivering excellent service to walk-in customers and handling front desk responsibilities ensuring the image of the front-office is always well-maintained clean and welcoming for walk-in guests.
Ensure the front-office is open and closed on time following the assigned operation schedule.
Manage and oversee the shared email inbox and phone line ensuring timely and professional responses to booking inquiries and customer support requests.
Facilitate regular sales meetings to review account performance share updates and align the team with sales objectives and strategies.
Share customer insights feedback and market observations with the Sales and Management teams to strengthen the direct-to-consumer sales strategy.
Attend in-office Sales daily Sales meetings to update the status of accounts to the Sales team and strategize promotional activities of the day.

Team Management & Development

Participate in the decision-making process for the recruitment onboarding training and offboarding of seasonal sales representatives and practicums within the front-line Sales team.
Act as a role model and mentor fostering a positive collaborative and performance-driven sales culture.
Monitor individual and team performance providing coaching feedback and development opportunities to strengthen sales capabilities.
Support the Domestic & Inside Sales Manager with scheduling task delegation and workload management to ensure efficient coverage of sales points and customer inquiries.
Promote a culture of accountability teamwork and excellent customer service across the Sales team.

Client Engagement & Sales Growth

Identify opportunities to promote Discover Canada Tours products to new clients target groups and organizations.
Participate in networking opportunities trade events industry gatherings and tourism-related events to strengthen relationships and generate new business opportunities.
Analyze competitor products pricing and offerings to help identify opportunities for improvement and innovation.
Work closely with the Marketing team to contribute insights for promotional campaigns sales materials and customer engagement initiatives.

Additional Responsibilities

Work in collaboration with the Sales & Activities Coordinator(s) to prepare plan and execute activities and events for student groups.
Participate in Familiarization (FAM) trips to stay knowledgeable about tour products and attractions and help train the sales team accordingly.
Occasionally attend tour departure locations to see specific traveler groups off on their tours and support the guest experience when required.
Ensure the Inside Sales team consistently delivers a welcoming informative and professional experience for all customers.

Qualifications:

Legally eligible to work in Canada
Excellent English language skills both oral and written
2 to 4 years of work experience in sales customer service or business administration
Completed post-secondary education in Tourism Hospitality Communications Business Administration or a related field
Strong understanding of direct-to-consumer sales upselling techniques and customer engagement strategies.
Experience working with reservation systems CRM platforms or booking tools in a sales or tourism environment.
Proficiency with Microsoft Office and Google Workspace including spreadsheets and reporting tools.
Strong organizational and time management skills with the ability to oversee multiple priorities and operational tasks simultaneously.
Ability to analyze sales performance track results and provide constructive coaching to team members.
Comfortable working in a fast-paced customer-facing environment including front desk interactions and direct sales.
Demonstrated ability to work collaboratively across departments including sales marketing operations and product teams.
Flexible availability including weekends evenings and peak tourism seasons when required.
Excellent interpersonal communication skills with a natural ability to approach and engage with new people.
Professional and people-centric approach to customer service and client relations
Passionate about travel and knowledgeable about travel destinations in Western Canada.
Multilingual abilities are considered an asset
Previous team leadership supervisory or mentoring experience including training or coaching front-line staff is an asset.

Position Attributes:

Strong leadership presence with the ability to motivate guide and support front-line sales staff and seasonal team members.
Customer-focused mindset committed to delivering exceptional service and memorable guest experiences.
Results-driven and proactive with a strong sense of ownership in achieving sales targets and team performance goals.
Excellent communicator able to engage confidently with customers colleagues and external partners.
Organized and detail-oriented capable of managing multiple priorities while maintaining accurate sales tracking and operational oversight.
Adaptable and solution-oriented able to respond quickly to operational challenges in a fast-paced tourism environment.
Positive and professional attitude contributing to a collaborative and supportive team culture.
Strong coaching and mentoring approach helping team members develop their skills and confidence in sales and customer service.
Comfortable taking initiative and making decisions.
Outgoing and personable with the ability to build rapport quickly with travelers and tourism partners.
Creative and proactive to share new ideas insights and strategies to grow sales.
Reliable team player with a strong sense of initiative and accountability.
Professional reliable and punctual with strong work ethics.
Culturally aware and respectful of diverse backgrounds.

Why Work With Us:

Opportunity to join FAM tours and attend networking events across Western Canada
Discounts on personal travel
Team events and excursions
On-site fitness facilities
Working in a small company that is constantly innovating and evolving
Be part of a diverse and global team with colleagues from around the world
Competitive salary and benefits package

Our Core Values:

Explore with Confidence!
Teamwork is Dreamwork!
Go the Extra Mile!
Have Fun Doing It!
Be Good Do Good!

Ready to Apply

Due to the anticipated volume of responses we will contact only those candidates who most closely match our requirements.

Please refer to the top of the job posting for details on how to apply.

Required Experience:

Manager

Location: Downtown Vancouver (in-person)Schedule: Office hoursTerm: Full-time PermanentCompensation: $50000 - $56000/yearReporting to: Director of OperationsApplication Method: Do not click Apply Now. Interested candidates should send a cover letter and resume to with Inside Sales Supervisor in th...