Customer Service Representative (Insurance)

About Integrated Specialty Coverages

Integrated Specialty Coverages LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms Onex Partners and led by a forward-thinking management team ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and Main Street USA we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this were building a digitally focused team that deeply understands the intersection between user experience data and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Customer Service Representative provides essential support to underwriters agents customers and internal teams across both commercial and personal lines. This role ensures exceptional service accurate processing and efficient communication while maintaining a strong working knowledge of carrier guidelines and internal procedures.

Candidates considered for this role will ideally be located in the Columbus OH area and work remotely with occasional ask to travel short distances.

Position Responsibilities

• Support new business and renewal underwriters agents customers and internal staff across commercial and personal lines.
• Respond to agent inquiries via phone email and other communication channels offering guidance and information on commercial lines products.
• Deliver highquality customer service in the daily servicing of new and renewal business.
• Provide clerical support quoting assistance and other administrative activities as needed.
• Process incoming and outgoing correspondence accurately and efficiently.
• Maintain working knowledge of carrier coverage forms automation systems eligibility requirements and program details.
• Adhere to customer service standards outlined in procedure manuals process documents and leadership directives.
• Document all relevant activity within the Agency Management System.
• Perform additional duties as assigned.

Minimum Qualifications

• Minimum 1 year of insurance experience.
• Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
• High school diploma GED or equivalent experience.
• Ability to read analyze and interpret technical journals financial reports and legal documents.
• Ability to respond professionally to inquiries from customers regulatory agencies and business partners.
• Strong written and verbal communication skills with the ability to present information effectively to management and external groups.
• Ability to provide fractions percentages ratios and proportions to practical business situations.
• Proficiency with email record-keeping systems databases word processing spreadsheets and related office software.
• Above-average knowledge of Microsoft Office is required.
• Valid Drivers License

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical dental vision
• Life/AD&D Insurance
• Confidential Employee Assistance Program
• Health Savings Account includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident critical illness hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Addition Wealth Financial Wellness Program
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at or .

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically we focus on attracting developing and retaining the best talent for our business challenging our people demonstrating a can-do attitude and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender gender identity sexual orientation marital status medical condition genetic information mental or physical disability military or veteran status or any other characteristic protected by local state or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**