Applications Analyst I MyChart

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Participates in the design development testing implementation and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users.

Joining the Epic MyChart team is an exciting chance to make a professional career in Digital Healthcare- Patient Experience. Whether you are already familiar with Epic MyChart or similar healthcare system this could be an exciting opportunity. If you are enthusiastic about solving problems in a dynamic setting this role offers the support training and collaboration needed to help you succeed. It is a wonderful opportunity to advance your career while contributing to the vital work of the patients experience and software support for patient care across the Mass General Brigham network.
You will collaborate with a team of application coordinators who support the MyChart application used for patients throughout the Mass General Brigham network and its affiliates to manage their care and leverage MyChart self-service features such as messaging their care team scheduling appointments and billing account management. Comprehensive training and support will be provided including earning an Epic MyChart certification.

Essential Functions
-Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
-Assists with the development and execution of testing plans and other software quality assurance tasks.
-Trains end users on the operation of software applications. Assists with the development of end-user documentation.
-Provides ongoing support for software applications by identifying and resolving issues escalating them as needed for timely resolution.
-Provides high-quality customer-focused services.
-Runs reports and performs other tasks associated with the ongoing operation of the software environment.

Duties include but not limited to Epic MyChart fundamental build and maintenance responsibilities:
-Rules
-Session Definitions/Limits
-Reporting Workbench Report/Slicer dicer
-Content management
-Department Build/Facility Structure
-Patient Self-Service build/support
-Pools/Blocks/Modifiers
-Questionnaire build/support
-Provider Masterfile add/remove settings
-SmartTexts

MyChart Production Support- General:
Understanding of Primary and Specialty Clinic Workflows
End user broad support MyChart
ServiceNow ticket management or similar system
MyChart Enhancements/Projects as assigned

Education
Bachelors Degree Computer Science required or Bachelors Degree Related Field of Study required

Can this role accept experience in lieu of a degree
Yes

Licenses and Credentials

Experience
Related IT experience ideally in healthcare IT environment 0-1 year required

Knowledge Skills and Abilities
- Experience in the development support or operation of software applications preferably in a healthcare setting.
- Ability to document workflows and business processes.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Problem-solving skills.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
- If you are utilizing Epic you must be able to obtain the required certifications as outlined in the program requirements.

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$62836.80 - $89762.40/Annual

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework