Customer Success Representative (Contract)

Embark Student

Job Location:

Mississauga - Canada

Hourly Salary: $ 19 - 20

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for an outstanding verbal communicator active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their childrens future.

About the Role

In this role you will be responsible for:
Delivers exceptional customer experience to Embark customers and prospects.

Identifies customer needs and provides best solution or guidance in the best interests of customers.

Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone e-mail and online chat including contributions payments and general account related inquiries.

Offer and guide customer to leverage digital and self serve options seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences.

Takes ownership of challenges as they arise identifying gaps and opportunities to keep customers on track.

Looks for ways to enhance or improve overall customer experience.

Organizes customer related information to ensure accuracy completeness and confidentiality.

Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.

Broader accountabilities may be assigned as needed.

Supports customers who contact us through our centre Monday to Thursday 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked hours and shifts.

Who we are looking for

You might be a good fit if you have

One year of experience providing excellent customer service and/or working in a customer support department

Superior written and verbal communication skills with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.

Well-organized and detail-oriented with the solid record-keeping skills needed to work with our customer tracking systems.

Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.

Strong analytical and problem-solving skills

Proficient with Microsoft Office 365

Being flexible to meet the needs of the Customer Success Centre.

Dont meet every single requirement Thats okay. We encourage you to apply anyway. We believe in investing in potential and supporting our team members as they grow into their roles. If this opportunity excites you but your experience doesnt align perfectly we still want to hear from you.

Required Experience:

Unclear Seniority