Sr. Practice Assistant
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 19 - 27
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
This role offers a hybrid schedule (after successful completion of probationary/onboarding period) of 3 days per week remote 2 days on site at the MGH main campus Boston.
Job Summary
Join a fastpaced patientcentered Radiation Oncology team as a Sr. Practice this key role youll support multiple providers while guiding patients through every step of their care. Youll collaborate closely with physicians nurses and clinical staff in a dynamic clinic environment using strong communication organization and independent judgment to deliver an exceptional patient experience. This is an excellent opportunity for a highperforming administrative professional who thrives in a busy healthcare setting and takes pride in making a difference for patients and care teams alike.Under the general supervision of the Administrative Manager the Sr. Practice Assistant provides administrative support to multiple providers in the Department of Radiation Oncology.
The primary role of the incumbent is to coordinate patient care from the point of registration and verifying insurance to collecting records and scheduling all appointments.
Works closely with all physicians residents nurses and other clinical staff to ensure the efficient and effective day-to-day functioning of workflows within a dynamic fast-paced clinic.
Requires excellent communication and customer service skills to interact with patients in a professional and friendly manner as well as discretion and sound judgment to organize priorities complete tasks and handle confidential information.
Must be a high performer capable of consistent quality work with well-developed organizational and communication skills and possess strong computer skills.
Works independently receiving minimal supervision and guidance.
Principle Duties and Responsibilities:
- Acts as liaison between the patient and the practice; triages all patient calls to NP Resident or MD as appropriate
- Handles high volume of patient calls and resolves all issues using sound judgment
- Assures complete and documented financial information for each patient prior to scheduling
- Schedules patient appointments using multiple systems or resources
- Ensures accuracy of advanced complex scheduling of patient appointments
- Generates letters emails and Patient Gateway messages to communicate appointment details
- Places orders and schedules imaging studies in EPIC obtaining authorization as required
- Obtains copies of imaging done at outside facilities and uploads scans to Epic
- Obtains medical records from outside facilities for new patients
- Completes external referrals upon request
- Provides coverage to other administrative assistants when necessary
- Assists in training and orienting new staff to scheduling processes and procedures in accordance with best practice and department policies
- Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented
- Responds to and resolves all patient issues and complaints
- Works closely with the clinical staff to determine needs and solve problems.
- Attends monthly staff meeting
- Performs all other duties or special projects that are unit specific and are appropriate to this level of position.
Qualifications
Qualifications:
- Minimum of 3-5 years of directly related experience required such as employment in a health care setting preferably a physicians office.
- High School Diploma or GED required; college education preferred.
Skills/Abilities/Competencies Required:
- Knowledge of medical terminology
- Excellent customer service skills
- Demonstrated ability to work independently with limited supervision to resolve issues and prioritize work
- Demonstrated experience to interface with various levels of the practice especially with the knowledge and issues related to managed care
- Is organized attentive to detail and able to achieve outcomes with the team
- Team player with excellent interpersonal and communication skills.
- Ability to work well under pressure in fast-paced high throughput environment
- Demonstrates an understanding of Disaster protocols to include fire safety code calls per the mandatory training as outlined by MGH and JCAHO guidelines
- Must possess strong problem-solving skills and ability to exercise discretion and work independently
- Demonstrated ability to multitask and set priorities
- Time management and organizational skills are essential
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
