Customer Relations Representative III
Share
Job Location:
Jamesburg, NJ - USA
Hourly Salary:
$ 23 - 35
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Canon USA in Jamesburg NJ is seeking a Customer Relations Representative III (Representative Cust Rel III). The Customer Relations Representative III will answer phone calls and emails to generic department email box in a quality manner with a high degree of customer satisfaction. Investigate and resolve customer claims and inquiries including escalated issues. Answering non-routine questions that require deviation from standardized procedures. Investigate analyze and resolve complex customer service issues. Issues credits and refunds as needed and handles exceptional circumstances. May train more junior Customer Relations Representatives. Represents the organization to customers by providing information responding to inquiries or troubleshooting.
The standard work schedule for this position is 11:00 a.m. to 7:00 p.m.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
The standard work schedule for this position is 11:00 a.m. to 7:00 p.m.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
- Responsible for answering non-routine questions that require deviation from standardized procedures
- Investigate analyze and solve complex customer service billing technical and other issues defined by the customer experience with Canon service and support
- Requires extensive knowledge of the companys products and services
- May train more junior Customer Relations Representatives
- May focus on one critical account and assist sales team with analysis
- Represents the organization to customers by providing information responding to inquiries or troubleshooting product problems
- Typically reports to a Supervisor or Manager
- Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks some of which are difficult in nature
- They work under minimal supervision though decisions are made under the close supervision of managers
- Investigate analyze and solve complex customer service billing technical and other issues defined by the customer experience with Canon service and support
- Requires extensive knowledge of the companys products and services
- May train more junior Customer Relations Representatives
- May focus on one critical account and assist sales team with analysis
- Represents the organization to customers by providing information responding to inquiries or troubleshooting product problems
- Typically reports to a Supervisor or Manager
- Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks some of which are difficult in nature
- They work under minimal supervision though decisions are made under the close supervision of managers
About You: The Skills & Expertise You Bring
- Typically requires general and/or vocational training plus 2 to 4 years of related experience
- Excellent analytical communication (verbal and written) and organizational skills
- Knowledge of Canons product lines and service policies and procedures
- Experience with Google Applications
- Ability to leverage technology to improve efficiency and accuracy
We are providing the anticipated rate for this role: $23.47 - $35.14 hourly
- Excellent analytical communication (verbal and written) and organizational skills
- Knowledge of Canons product lines and service policies and procedures
- Experience with Google Applications
- Ability to leverage technology to improve efficiency and accuracy
We are providing the anticipated rate for this role: $23.47 - $35.14 hourly
Company Overview
About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-HYBRID #LI-JZ1
Required Experience:
Unclear Seniority
