Service Coordinator Creative Connections

Job Description

• Salary scale:14.54 - 16.37 per hour
• Contract:Permanent
• Hours:30 hours per week
• Base:Kenburgh House 28 Manor Row Bradford BD1 4QU
  
• Probationary Period:Six months
• Closing Date:Monday 27th April 2026 at 10am
• Interview Date:Wednesday 6th May 2026
• Questions:In the first instance any enquiries to be emailed to emailprotected. For an informal chat about the role before applying please contact Izzy Spilsbury at emailprotected

AboutUs

Bradford District and Craven Mind is a thriving independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing

• Providing early intervention advice and support

• Supporting people in crisis

• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out whatitslike to work here:

our latest Impact Report and 2024-28 Strategy:

out more about our approach to EquityDiversityand Inclusion:

us and youll receive:

• 25 days annual leave per year rising to 28 days with length of service plus bank holidays

• Up to two additional leave days to use each year to support your wellbeing.

• Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more.

• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.

• Generous pension scheme and employer contribution to help you plan for a secure future.

• Discount schemes including Company Shop and Blue Light Card.

• Excellent personal development opportunities including access to Clinical Supervision.

• Enhanced sick pay after your six-month probation.

• Accredited employer with Mindful Employer Disability Confident and Real Living Wage.
  
  
• Generous death in service/life assurance benefit

Role Background

This post is a new position that will support BDC Mind to build on the success and learning from Bradford 2025s Mental Health Engagement Programme which supported hundreds of people living with Severe Mental Illness (SMI) to access cultural events creative activities and artist-led experiences across the district. People accessing the events through Bradford 2025s programme described improved confidence reduced isolation and greater emotional wellbeing as a result of engaging with creativity in safe supported ways.

The new service known temporarily as Creative Connections takes this work further by creating a sustainable long-term model that embeds creativity into peoples lives shifting from one-off attendance towards continuous engagement independent participation and ultimately the creation of original artwork. The service is designed to remove the practical emotional cultural and access barriers that often prevent people with an SMI from taking part in creative opportunities.

Role Purpose

This role will report into our Service Manager and work within our Adults and Older Adults portfolio drawing on established experience in creative nature-based and community-led approaches.

As Service Coordinator you will support the Service Manager to lead the development and implementation of the new Creative Connections service providing a real opportunity for innovation. This will involve mapping creative opportunities across Bradford District and Craven brokering relationships between the creative and mental health sectors and ensuring that participants volunteers and partners receive the support they need to engage safely and confidently. You will build on extensive networks already formed through Bradford 2025 while shaping a sustainable future that empowers volunteers strengthens community partnerships and ensures that people with an SMI can continue engaging independently.

As the Service Coordinator you will manage x2 Practitioners and work alongside the Service Manager to focus on service performance engagement oversee day-to-day operations and ensure the service reaches the required standards via our quality assurance framework.

Through compassionate leadership partnership building and innovative thinking you will help ensure that creativity becomes a meaningful empowering part of peoples lives enhancing wellbeing confidence independence and long-term community connection.

Role Outcomes

• Support the Service Manager to ensure efficient service delivery and highquality care aligned with operational goals.
• Foster a highperforming team through clear communication and proactive problemsolving approach.
• Maintain a safe supportive environment by identifying reporting and responding to safeguarding concerns and working with multiagency partners.
• Ensure accurate and timely data collection and reporting to support informed decisionmaking continuous improvement and compliance with data protection standards.
• Oversee staff rotas scheduling and absence management to ensure consistent service delivery.
• Support the Service Manager to lead your team in alignment with organisational mission objectives policies and core values: Caring Always Working Together Supporting Everyone Enabling All and Continually Improving.
• Provide direct support sessions when required and help maintain staffing levels to meet service demands.
• Participate in the oncall rota to ensure staff have access to support and guidance out of hours.
• Engage actively in supervision team meetings and company events to support a wellconnected and informed team environment.
• Complete all mandatory and rolespecific training (safeguarding data protection health and safety mental health awareness).
• Adapt to evolving organisational and service needs by taking on additional responsibilities as required.
• Promote inclusion diversity and equity in the development and delivery of services.
• Actively represent and promote the service contributing positively to the public image of BDC Mind.

Person Specification

BDC Mind is committed to promoting mental health awareness reducing stigma and improving the quality of life for people with mental health challenges. We value diversity inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications

Essential:

• Evidence of ongoing professional development relevant to the post

  Desirable:

• Art related qualifications beyond Level 3
• Health social or specific mental health qualifications beyond Level 3

Experience

Essential:

• Working with children young people or adults in a health social care arts culture or other relevant setting
• Recognising and responding to risk and safeguarding concerns for adults children or young people
• Supporting management with leading and driving developments within services
• Monitoring and evaluating work and demonstrating impact and outcomes
• Working in a multi-agency way

Skills and Abilities

Essential:

• Ability to lead motivate and support staff and volunteers fostering a positive inclusive and high-performing team culture
• Excellent IT skills including the use of Microsoft Office packages and online systems
• Strong planning and organisational abilities with the capacity to manage multiple priorities and deadlines
• Excellent written verbal and non-verbal communication skills

Knowledge

Essential:

• A good understanding current issues within mental health particularly health inequalities affecting people with severe mental illness and how barriers to access and participation may present
• Understanding of how creative nature-based and community-led approaches can support recovery and wellbeing
• Good knowledge of the creative and cultural landscape across Bradford District and Craven (or the ability to quickly build this knowledge)

Attitude and Personal Attributes

Essential:

• A genuine commitment to improving the lives of people with SMI through creativity connection and community.
• Ability to inspire motivate and empower others including volunteers and staff
• Able to work sensitively with people from a wide range of backgrounds identities and lived experiences
• Passionate and enthusiastic
• A solution-focussed approach and can-do attitude
• Commitment to personal and professional development
• Commitment to equity diversity and inclusion
• Dedicated to collaborative working
• Willingness to work flexibly including travel and work across multiple locations
• Commitment to and alignment with BDC Mind core values: Supporting everyone Caring Always Continually Improving Enabling all and Working Together
• Working in diverse communities applying culturally competent and anti-racist approaches
• Line management of staff or volunteers experience of volunteer coordination support and retention

How to apply:

• Please click the Apply for this job button and follow the steps to fill out the application form.
• Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
• Were unable to provide feedback to applicants who are not shortlisted.
• We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.