Customer Success Supervisor

CEVA Logistics provides global supply chain solutions to connect people products and providers all around the world. Present in 170 countries and with more than 110000 employees spread over 1500 sites we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse global team to co-create value with our customers through our solutions in contract logistics and air ocean ground and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth innovation and continuous improvement.

DARE TO GROW! Join CEVA Logistics and you will be part of a team that values imagination encourages boldness and exemplarity and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace will you Dare to Grow with us

Pay Range: $85000.00 - $90000.00

Shift: Hybrid - 4 On-Site; 1 Remote

Location: 2301 Reeves Rd Ste 198 Plainfield IN 46168

YOUR ROLE

Support the delivery of strong customer outcomes and commercial performance within the Contract Logistics business. Reporting to the Customer Success Supervisor this role oversees day-to-day execution across a portfolio of accounts and provides frontline leadership to Customer Success team members.

The Supervisor plays a key role in ensuring consistent customer engagement contract compliance service delivery alignment and identification of incremental growth opportunities. While not accountable for overall account strategy this role actively supports renewals service expansions and commercial initiatives through disciplined execution and customer advocacy.

Success in this role requires a hands-on leader with strong customer focus operational awareness and the ability to coach teams while maintaining strong relationships with customers and internal stakeholders.

WHAT ARE YOU GOING TO DO

Customer Engagement & Account Management

Support assigned customer accounts by ensuring consistent execution of customer success activities service delivery alignment and issue resolution.
Maintain regular contact with customer stakeholders to understand operational needs service performance and evolving requirements.
Assist in preparing and participating in customer meetings performance reviews and business reviews.
Identify potential risks to retention or service performance and escalate concerns with recommendations to the Manager.

Revenue Support & Opportunity Identification

Support renewal upsell and cross-sell efforts by identifying incremental growth opportunities within assigned accounts.
Gather customer insights and operational data to support business cases proposals and pricing discussions led by the Manager.
Ensure accurate tracking of account activity contract milestones and opportunity pipelines.
Assist with contract amendments and service changes to ensure smooth commercial and operational execution.

Performance & Financial Awareness

Monitor basic account performance metrics including service levels volumes and cost drivers.
Support the Manager in tracking account health margin drivers and performance trends.
Collaborate with Operations and Finance to ensure data accuracy and issue resolution related to billing performance or service scope.

Team Supervision & Development

Provide day-to-day supervision guidance and coaching to Customer Success team members.
Ensure consistent execution of customer success processes standards and best practices.
Support onboarding training and skill development of team members reinforcing customer engagement and execution discipline.
Monitor individual performance and provide feedback aligned with customer outcomes and team objectives.

Cross-Functional Collaboration

Work closely with Operations Solutions Design and Commercial teams to support customer needs and ensure seamless execution of contracted services.
Act as a liaison between customers and internal teams to resolve service issues and improve customer satisfaction.
Contribute feedback and insights to improve customer success processes and tools.

WHAT ARE WE LOOKING FOR

Education and Experience:

• Bachelors degree in Business Supply Chain Logistics or a related field (or equivalent experience).
• 35 years of experience in customer success account management logistics operations or a related commercial support role.
• Experience managing customer interactions in a B2B or contract logistics environment preferred.
• Prior experience providing informal leadership coaching or supervision preferred

Skills & Attributes

Strong customer service mindset with an understanding of commercial and operational drivers.
Ability to identify issues recommend solutions and execute with consistency and follow-through.
Effective communicator with strong relationship-building skills.
Detail-oriented organized and comfortable managing multiple priorities.
Collaborative team player with emerging leadership capabilities.

Travel - Up to 1015% travel as required to support customer engagement.

WHAT DO WE HAVE TO OFFER

With a genuine culture of recognition we want our employees to grow develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off 401(k) health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail travel car and hospitality brands including important offerings like pet insurance.

We are a team in every sense and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment so if youd like to work for one of the top Logistics providers in the world then lets work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. Thats why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

As a global organization and as part of the CMA CGM Group diversity is critical to our business success; only when we can reflect the cultures languages behaviors and local knowledge of our customers we can succeed. By employing people with different experiences and abilities we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks such as LinkedIn or via an official company email address:. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili