Patient Care Representative I

Summary: The Patient Care Representative I (PCR I) is an entry-level role responsible for delivering and fitting prescribed Durable Medical Equipment (DME) to orthopedic patients under the direct guidance of the PCR Team Lead. This role focuses on accurate documentation patient education customer service excellence and operational compliance. The PCR I supports patient recovery by ensuring proper equipment setup and reinforcing physician instructions.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life At Agility Medical Group were on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team youre not just taking a job youre joining a community of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. Were committed to creating an environment where both our team members and clients thrive ensuring a workplace that is not only productive but also enjoyable.

What Youll Do: As a member of the Agility Medical Group team youll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility comfort and confidence. Our products are not just items theyre tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; its a community of like-minded individuals who share a common purpose. Our team is passionate hard-working and driven by the desire to make a real impact. We value integrity teamwork and a strong commitment to excellence.

When you join our team youll be part of a company that engages in Character Core which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game If youre excited about being a part of a growing team that values hard work passion and character look no further. At Agility Medical Group youll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Patient Support & Equipment Delivery

• Review daily schedule and orders from administration team under direction of PCR Lead.
• Deliver fit and set up prescribed DME as ordered by physicians.
• Educate patients on proper usage wear schedules and care of equipment.
• Provide required documentation and collect patient signatures.

Documentation & Compliance

• Ensure accuracy and completeness of documentation prior to submission.
• Submit required paperwork promptly to administration team.
• Follow HIPAA and patient privacy standards at all times.
• Maintain organized records and legible documentation.

Inventory & Equipment Maintenance

• Pick up clean and restock returned equipment.
• Troubleshoot basic equipment concerns.
• Follow inventory control procedures.

Customer Service

• Provide professional and courteous service to patients and clinical partners.
• Support additional DME sales as appropriate and directed.

On-Call

• Participate in assigned 7-day on-call rotation.

Benefits:

• Medical Dental and Vision Benefits.
• Direct Primary Care benefits.
• Short- and long-term disability options.
• Voluntary Life benefits.
• 401(k) with company matching.
• Paid Holidays and Competitive Time Off.
• AAA Membership.
• Access to Telemedicine Clinic.
• Access to Employer Assistance Programs.

Work Location: In-person.

Job Type: Full-time.

Pay: $16.00 - $18.00 per hour.

Hours: Monday through Friday 8:00 am to 5:00 pm.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it.

Qualifications

• Bachelors degree or combination of relevant healthcare experience and education preferred.
• Background in athletic training nursing orthotics or related field preferred.
• Proficiency in Microsoft Office (Word Excel Outlook Teams).
• Valid U.S. drivers license and current auto insurance.
• Ability to lift up to 50 lbs and drive daily within service area.
• Strong communication and organizational skills.
• Must maintain non-exclusion from government healthcare programs (OIG list).

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.

• Regularly required to stand walk talk see and hear. Frequently required to move sit stand and walk; use hands and fingers; reach with hands and arms; stoop kneel crouch or crawl. Work environment includes warehouse and office settings involving activities such as moving inventory and equipment sitting using phones and operating computers.
• Must be capable of lifting and moving objects up to 50lbs.
• Regularly required to drive within the city and surrounding area(s) daily.
• May be exposed to adverse weather conditions while working and driving.
• Works in office warehouse medical and home environments.