Senior Field Service Technician

About The Role

Peraton is looking for a Senior Field Service Technician to support a contract onsite in Charlottsville role is responsible for Tier I and Tier II voice video and network support. The ideal candidate has hands-on experience with a variety of IT systems network devices and end-user equipment.

Peraton has served as the prime contractor for this program since its inception in the 1980s. We provide high-level government leaders with reliable secure voice video and fax communications anytime anywhere in any environment in support of day-to-day operations. We support a secure worldwide high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions and engineering support for the delivery of system network software and security solutions.

TheSenior Field Service Technicianis responsible for but not limited to:

• Lead a team responsible for Tier I and II phone support of reported customer incidents supporting network connections conference room video systems VoIP phones and fax printer systems.
• Guide other Field Engineers in providing end-user support including in-room and eternal network support with graphical interface access and operability; troubleshooting scheduling and administering video teleconferences.
• Provide maintenance to include powering on devices inspecting/connecting cabling confirming system status and checking security parameters.
• Conduct integration and configuration of existing VTC hardware including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform.
• Patch and firmware upgrades break/fix support and daily operations and management support including onsite assistance for special events.
• Remote and on-site support of preventative maintenance checks and services that may require overnight travel.
• Act as an incident manager in coordination of all issues with the network operations center providing updates to ongoing issues and reporting the closure of key events in the ticketing system.
• Generate plans processes and procedures to document and report maintenance activities.
• Develop and provide training to end users on the various systems in use when not supporting meetings.
• Coordinate and advise teams to respond to maintenance outages authorized service interruptions and life cycle replacements and/or upgrades.

Required Qualifications:

• An active/current TS/SCI Security Clearance is required.
• Bachelors degree in Computer Science (or similar technical field) and five (5) years relevant experience; or a Masters degree and three (3) years of relevant experience; or a High School Diploma/GED and nine (9) years of relevant experience in the above-cited duties may be substituted in lieu of a completed higher education degree.
• 2 years of experience in IT services with troubleshooting and equipment repair of VTC equipment (voice video and conference room control equipment).
• Strong organizational and communications skills.

Desired Qualifications:

• Cisco CCNA certification.
• Direct experience with COMSEC material and devices.
• Technical certifications such as Crestron DMC-E.
• Experience with AMX software.

• Experience installing terminating labeling and testing structured cabling systems (Cat5e Cat6 Cat6A fiber optic).

• Familiarity with network monitoring tools (Solarwinds) and ticketing systems (Jira).

Benefits:

Peraton offers enhanced benefits to employees working on this critical National Security program which include heavily subsidized employee benefits coverage for you and your dependents 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.