Service Supervisor - Bay Area CA

Responsible for managing two of our largest customers.

Company Overview

Founded in 1910 KONE is a global leader that provides elevators escalators and automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move tojoin our team as our SERVICE SUPERVISOR for KONE Americas in KONE USA-San Leandro (Bay Area) CA

• Do you enjoy managing people and promoting a safety culture in your team

• Do you have the spirit to collaborate with both internal and external stakeholders surrounding assigned projects

• Do you thrive in areas where priorities change from time to time

• Are you skillful with technological toolssuch as Microsoft Office

• Do you demonstrate a passion for quality and results

If you answered a resounding YES to these questions then we have an amazing opportunity for you!

Job Duties

As ourServiceSupervisoryou willsuccessfullydrivethe service business operations for your territorywhileworking in collaboration with your customerand peers. Your mission is topromote a positive culture surrounded byaccomplishing safety and quality goalsto achieve customer satisfactionandprofitablebusiness results.

Other Listed Duties as Needed

• Enforce KONE Zero Tolerance safety policy at all work sites.

• Support and ensure that field operatives are on task to meet customer project goals and KONE profitability target.

• Interface with Union representation and KONE field labor relations.

• Prepare monthly reports of expenditures and accountability within the field.

• Become proficient in SAP and be able to use it as needed.

• Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards.

• Assure regular examinations made on all jobs comply with contract agreement. This also includes the free service period of a new installation and modernization.

• Maintain inventory to insure proper parts are available for maintenance.

• Maintain required tools in tool inventory to efficiently and profitably complete maintenance and repair jobs.

• Assist the Service Manager with recommendations for hiring and training of maintenance and repair personnel.

• Order materials for repair jobs to be available for crews when work is scheduled.

• Check Service and Work Orders and final processing of completion notices to insure that all time purchase orders and material orders are posted before approving for billing.

• Review all service reports to insure proper gross profit level. Control service labor and material cost to insure costs stay within labor and material budget guidelines.

Hiring requirements

• You willbring2years ofrelevantmaintenanceexpertiseas well as well as one year leading people towards a common goal.

• You will use the knowledge gained through your bachelors degree or 2-year technical school.

• Equivalent work experience in service industry accepted in lieu of degree.

• Proficient in MS Word and Excel

• Well Organized

• Customer service mindset

About KONE

At KONE we foster an innovative and collaborative culture valuing each individuals contribution. Employee engagement and sustainability are key focuses promoting ethical practices and mutual respect. Were proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.

• Collaborative creative and supportive work environment.

• Passionate about safety quality and innovation

• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• 401K Employer Match

• 401k Employer Non-elective Contribution

• Well-being Program

• Medical Prescription Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $$172500. The compensation package offered will depend on candidates ability to meet the requirements of the role needs for the business strategy and a range of factors unique to each candidate including their skill set years and depth of experience certifications and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on Experience:

Manager