Semrush is a brand visibility platform empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility so brands are found cited and chosen everywhere search happens. Thats how Semrush gained the trust of over 28 million usersfrom scaling startups to Fortune 500 companies.

Here you own the way you work but we move as one unbeatable team.

We dont just lead the market were busy creating the world where Semrush is an unfair advantage for every marketer.

We move fast in ways to help you grow. Here you have room to experiment keep what works and learn quickly from what doesnt.

Ready to share our ambition and make an impact Then this role may be for you.

About the role

Our Enterprise Renewals and Retention Manager manages a high volume of lower-spend enterprise customers ensuring they realize value from Semrush successfully renew and grow over time. This role focuses on efficient scalable engagement combining renewal ownership customer enablement and proactive growth identification.

Renewals & Retention

• Own and execute a high-volume renewal pipeline of Enterprise segment customers ($12K MRR) ensuring strong retention and on-time renewals

• Drive renewal strategy at scale leveraging data usage insights and playbooks to maintain high retention rates

• Lead renewal conversations and negotiations where needed ensuring alignment on value and outcomes

Scaled Relationship Management

• Build trusted relationships across a broad customer base through scalable touchpoints (1:many digital and pooled engagement models)

• Act as a strategic advisor by delivering targeted relevant recommendations aligned to customer goals

• Expand stakeholder engagement within accounts where growth potential exists
  

Customer Enablement & Adoption

• Deliver structured enablement to help customers adopt and fully utilize Semrush tools

• Drive product usage through webinars campaigns and repeatable programs

• Ensure customers clearly understand how Semrush maps to their marketing workflows and business outcomes
  

Renewal Pipeline Management

• Effectively manage a large book of business with a focus on forecasting accuracy and proactive risk mitigation

• Prioritize accounts based on health risk and growth potential to maximize efficiency and impact

• Leverage automation tooling and segmentation strategies to scale engagement
  

Drive Customer Value

• Analyze customer usage and engagement data to identify gaps and opportunities

• Proactively guide customers toward features and workflows that improve performance and ROI

• Reinforce value realization consistently throughout the customer lifecycle
  

Identify Growth Opportunities

• Identify expansion opportunities across a broad portfolio including upsell cross-sell and product adoption growth

• Partner with Sales on qualified expansion opportunities and smooth handoffs where applicable

• Use data signals and customer insights to prioritize high-potential accounts

Customer Advocacy

• Act as the voice of the customer surfacing trends feedback and product opportunities

• Stay informed on customer goals industry trends and competitive landscape to better support retention and growth

About you

Move together. Raise the bar. Learn fastgrow faster. Thats the default. And heres what else is needed to succeed in this role:

Required Qualifications:

• 35 years of experience in Customer Success Account Management or related roles preferably in SaaS or MarTech

• Experience managing a high-volume book of business with a focus on renewals and retention

• Proven track record of meeting or exceeding renewal/retention targets

• Strong organizational and pipeline management skills in a fast-paced scaled environment

• Ability to balance personalization with scalable approaches (1:many automation segmentation)

• Strong communication skills with the ability to convey value to diverse stakeholders

• Working knowledge of digital marketing (SEO SEM content analytics etc.

Preferred Qualifications:

• Experience working with enterprise customers in a scaled or pooled CS model

• Familiarity with data-driven customer health scoring and lifecycle management

• Experience collaborating cross-functionally with Sales Marketing and Product teams

• Experience in a global or international environment

• You share our common values: Trust because we prefer to speak up and be our true selves; Sense of Ownership because its not worth wasting time on something you dont believe in; and enthusiasm for Constant Changes because we are always looking to make things better

The annual Total Cash Compensation range for this position is $90k to $110k USD. This includes an annual variable compensation component that consists of commissions which is typically between $18 and $22k USD based on target performance.
Compensation ranges for the same role in other countries may differ based on local market conditions compensation philosophy and regulatory requirements.

About the perks

• Unlimited PTO

• Low cost medical dental and vision plans

• Life insurance

• Accidental death and dismemberment (AD&D) insurance

• Dependent Care Savings Accounts and Flexible Spending Accounts

• Health Saving Account

• Short-term and long-term Disability

• Employee Assistance Program

• Employee Resource Groups

• 401(k) plan

• Paid parental leave

• Relief Fund

• Travel coverage

A little more about us

Semrush (NYSE: SEMR) is the leading brand visibility platform empowering marketers to command their online presence and create measurable impact.

Built on the industrys most expansive proprietary dataset Semrush delivers AI-driven insights across GEO SEO Agentic Search Optimization content marketing paid media and social strategy. The company was founded in 2008 and is headquartered in Boston MA with a global presence across North America Europe and Asia.

Weve built something people are proud to be part of. And the awards agree: Great Place to Work DEI Workplace Diversity Champion Award International Inclusion Award Most Women Friendly Employers Best Place for Working Parents. All thanks to 1700 employees who build the company every day.

About our Diversity Equity and Inclusion commitments

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you dont 100% match all requirements dont be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race religion creed color national origin sex pregnancy sexual orientation gender identity gender expression age ancestry physical or mental disability or medical condition including medical characteristics genetic identity marital status military service or any other classification protected by applicable local state or federal laws.

Ready to be a part of this mission Join us!