Customer ServiceContent Administrator

Holiday Beach Companies in Panama City Beach FL is looking to hire a full-time Customer Service/Content Administrator (Call Center Agent) to grow with us. Are you a customer service rock star Do you have an eye for great content Would you like to work for a successful company that values its employees If so please read on!

This customer service position earns a competitive wage of $18/hour - $20/hour.

We provide great benefits including health dental vision basic and voluntary life short- and long-term disability accident insurance critical illness paid time off (PTO) and paid holidays after 60 days of employment.

If this sounds like the right opportunity for you apply today!

ABOUT HOLIDAY BEACH COMPANIES

Holiday Beach Companies is five unique companies in one - we are all-inclusive from Mechanical Service (HVAC Plumbing Electrical) Short Term Rentals Real Estate Development and Construction. We offer the finest luxury vacation rentals throughout Floridas Panhandle.

We also provide a variety of additional amenities and services including daily beach chair and umbrella rentals bonfires and more to help our guests make the most of their vacation!

A DAY IN THE LIFE

In this position you will support the team by capturing and sharing content that highlights our properties services and guest experiences helping strengthen our presence and engagement with guests.

You will also play a vital role in driving revenue growth for Holiday Beach addition to providing exceptional customer service you will focus on converting inquiries into bookings upselling additional products and services and generating leads for our rentals and mechanical divisions.

You are often the first point of contact making your ability to build trust and close sales critical to our success.

Job Requirement and Responsibilities Include:

• Assist with creating and organizing content for social media and online platforms such as photos updates and guest highlights.
• Monitor and actively engage with customers on company social platforms (e.g. Business Facebook Instagram TikTok) including responding to inquiries and supporting content visibility
• Support communication efforts that promote services and drive customer interest
• Send email blasts with promotional content to support new customer advertisement
• Assist with projects such as create and send Thank you notes mail out guest appreciation gifts create flyers and assemble owner and guest gift packages.
• Answer/respond route and input information into the needed platform for all Holiday Beach Companies calls
• Responsible for maintenance and pool cleaning agreements
• Keep current on our property amenities services pricing and unit layouts
• Ensure that the contracts signed by guests are on file
• Work alongside our property managers to find solutions to any guest concerns
• Proactively engage with callers and email inquiries to promote Holiday Beach rentals mechanical services and offer services ensuring communication in a timely and professional manner.
• Support and responsible for collections while maintaining a customer-focused sales-oriented approach.
• Manage schedule and dispatch various services across departments
• Prior to guest arrival contact guests to upsell add-ons amenities and packages while welcoming and preparing them for their stay.
• Convert inquiries into reservation leads and service agreements by identifying customer needs and recommending solutions.
• Follow up on all warm leads and prior customer contacts to increase sales opportunities.
• Track meet and exceed sales goals and performance metrics set by management.
• Solicit and respond to reviews and referrals from satisfied customers to help generate new business.
• Participate in training and other duties as assigned by management

QUALIFICATIONS

• High School diploma or GED
• Valid drivers license
• Strong communication and customer service skills
• Organized and able to manage multiple priorities in a fast-paced environment
• Experience in high-volume fast-paced environments (such as dispatch call centers or coordination intensive roles such as aviation) preferred. Candidates with strong multitasking and communication skills are highly encouraged to apply
• Comfortable using computers and multiple systems
• Strong attention to detail and follow-through
• Team-oriented with a positive professional attitude
• Ability to handle objections and close over the phone
• Goal-oriented and motivated to meet or exceed performance targets
• Knowledge of Microsoft Outlook Word and Excel
• A demonstrated passion or drive for content creation and social media
• Proven ability in sales telemarketing or customer conversion (hospitality or mechanical services industry call center or reservations preferred).
• Strong persuasion and negotiation skills with a customer-first mindset.
• Proven experience managing or creating content for business social media platforms (e.g. Facebook Instagram TikTok) including posting engagement and effective use of each platform for business purposes (not just personal use)

Preferred (Not Required)

• Experience with Service Titan or similar systems
• Familiarity with email communication tools or CRM platforms
• Interest or experience in content creation and social media
• Basic knowledge of Google tools or online platforms
• Experience with Marketing Pro or similar constant contact program experience
• Experience and knowledge of Google Ad words

PHYSICAL REQUIREMENTS

• Able to walk up multiple flights of stairs
• Able to stand and/or sit for long periods of time
• Ability to lift up to 20 pounds

WORK SCHEDULE

• Full-time position with rotating days off
• Must be available to work weekends as scheduled
• Shifts may vary between 7:30 AM 6:00 PM
• 8-hour shifts with a 1-hour lunch

ARE YOU READY TO JOIN OUR EXCITING TEAM WHERE EVERY DAYS A HOLIDAY

If you feel that you would be right for this customer service job please fill out our initial 3-minute mobile-friendly application. We look forward to meeting you!

Transparency in Coverage Act

The below link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers regulators and application developers to more easily access and analyze data.

Experience:

Unclear Seniority