Associate Customer Success Manager Bilingual

As an Associate Customer Success Manager you have the opportunity to serve help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey.In this position you will lead Shopmonkeys customer expansion initiatives. You are responsible for building relationships with customers mitigating churn building towards expansion and driving adoption and engagement with key value-add products and features. Please note: This is a hybrid role with 2-3 days/week in office at our Morgan Hill CA office.

You will have the opportunity to:

• Learn all about the Shopmonkey product suite our customers journey and automotive industry
• Empathize with customers understand their needs and challenges from their POV recommend and take action on areas where we can help
• Identify areas of the software that our customers are engaging in drive deeper adoption up-sell and cross-sell additional products and services
• Ensure customers are engaged and proactively engage in churn mitigation efforts
• Monitor and evaluate the the health of our customer base ensuring customers renew their subscription on an ongoing basis
• Work cross-functionally with Sales Support Product and Implementation teams to ensure clean handoffs and exceptional customer experience.
• Maximize the tools available to improve efficiency and reporting keeping the team on track for growth targets and mitigating churn
• Communicate thoughtful customized solutions that help customers move forward and grow their business
• Visit customers and attend events/trade shows as required

We are looking for people who have:

• Experience managing customers at various life cycle stages
• Experience supporting SAAS products
• Experience being a product expert and guiding customers on best practices
• Fluency in both English and Spanish
• Clear professional friendly and informative communication style
• Deep sense of empathy and experience in a customer-facing roles
• Enjoy creative problem solving being resourceful and experiencing new and different challenges everyday
• Show a passion for SaaS B2B are life-long learners and highly motivated to excel
• Thrive in a dynamic & collaborative startup environment and are comfortable with ambiguity and seizing opportunity.
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelors degree preferred)
• Experience using tools such as Salesforce Intercom Totango Pendo is a plus
• As a nice plus truly appreciate cars and/or are familiar with the automotive industry

In the United States the range is typically an hourly pay of $25 to $30 per hour bonus equity benefits. The range provided is Shopmonkeys reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location experience training skills and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey

Shopmonkey has become an amazing environment where employees feel that they are valued as people and not just worker bees. To ensure that our team thrives we invest in the following perks (benefits below are mainly for U.S. based full-time employees). Other benefits vary upon location outside of the United States and employment status:

Health & Wellness

• Medical dental vision and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founders story life page or hear from real employees about what its like to work at Shopmonkey.

Join our team of hungry humble smart people who love what they do and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools save time and streamline their entire operation onto a simple easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3500 auto shops across the U.S. and Canada Shopmonkey aims to change the status quo of the car repair market estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners Index Ventures Headline I2BF and ICONIQ Growth.

In 2022 Shopmonkey was named #4 on Forbes annual ranking of Americas Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of Americas Best Startup Employers by Forbes in20232024 and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Shopmonkey is committed to the full inclusion of all qualified keeping with our our commitment Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact our Talent Team at.

Please note: Shopmonkey will never request sensitive information such as your social security number bank account information or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain @. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites all of our current job opportunities and descriptions are posted on Shopmonkeys Careers page or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims liability losses damages or expenses resulting from scammers or impersonators.