Personal Shopping Assistant

Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

Assistant Personal Shopping

The Assistant Personal Shopping provides partnership and administrative support to the Personal Shopper.

Specific responsibilities include (but are not limited to) the following:

Schedule all appointments and maintain calendar of Personal Shopper

Review and handle all correspondence including drafting of and producing official client invitations

Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner

Maintain Personal Shopper client profiles and information track and interpret data to ensure accuracy

Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained

Coordinate alterations product transfers COGs Holds and other services as required

Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shoppers schedule/work

Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product

Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping

Reduce or eliminate loss through effective loss prevention

Attend PK session to become the expert

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies regulations and cyber security measures.

The ideal candidate:

High School diploma

Previous retail experience preferred

Advanced proficiency in MS Word Excel Power Point Outlook Internet

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.