Showroom Experience Manager, Client Engagement + Experience

Why join us

Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.

Showroom Experience Manager Client Engagement Experience (Flagship)

Role Overview

The Showroom Experience Manager Client Engagement Experience leads the planning delivery and continuous improvement of distinctive client experiences at a MillerKnoll flagship showroom. This role ensures all in-person and virtual engagements are seamless strategic and aligned with MillerKnolls brand design leadership and commercial objectives.

Serving as the on-site leader for Client Engagement Experience (CEE) this role provides day-to-day oversight of local CEE team members and contract support resources ensuring consistent execution and exceptional hospitality. The Showroom Experience Manager partners closely with Sales Dealer partners Showroom Operations and cross-functional teams to deliver impactful client engagements while working in close alignment with CEE leadership who retains ownership of enterprise strategy standards and broader team development.

Essential Functions

Client Experience Leadership & Execution

• Lead the day-to-day planning and execution of onsite and virtual client engagements ensuring experiences are seamless memorable and strategically aligned.
• Oversee and curate agendas storytelling tours and immersive elements tailored to specific client and business objectives.
• Manage showroom experience scheduling and meeting room utilization.
• Lead the team responsible for all hosting and hospitality logistics including room setup food and beverage displays and post-engagement reset.
• In partnership with Sales help to facilitate all client engagements to ensure an exceptional end-to-end experience.
• Ensure all engagements consistently reflect MillerKnolls brand experience standards and design leadership.

On-Site Team Oversight & Coaching

• Provide day-to-day direction and oversight of local Client Engagement Experience team.
• Coach and mentor team members to strengthen storytelling execution excellence and client engagement capabilities.
• Coordinate contract and temporary support resources ensuring alignment with experience standards.
• Reinforce performance expectations providing real-time feedback to ensure consistency and quality.
• Partner with CEE leadership on staffing needs performance insights and development opportunities.

Cross-Functional Collaboration

• Partner and collaborate closely with Showroom Operations leadership to share vision strategic objectives and ways of working and to align seamless delivery of intended experience outcomes.
• Collaborate with IT Facilities and Operations teams to ensure spaces and tools support intended experience outcomes.
• Collaborate with Marketing Product and internal subject matter experts to ensure content messaging and storytelling remain current and relevant.

Insights Analytics & Continuous Improvement

• Support the execution of client feedback programs surveys and reporting.
• Monitor and interpret local engagement insights and trends to identify opportunities for improvement.
• Drive continuous improvement in experience delivery hospitality and execution at the showroom level.

Program & Experience Management

• Manage the showroom-level pipeline of client engagements including scheduling and prioritization.
• Support the planning and facilitation of presentations workshops events and immersive experiences.
• Execute enterprise tools templates and standards established by CEE leadership.
• Contribute to pilots special projects and continuous improvement initiatives as needed.

Qualifications

Education & Experience

• Bachelors degree in Business Marketing Communications Hospitality Design or a related field.
• 35 years of experience in client experience hospitality event strategy marketing or related disciplines.
• Demonstrated experience managing complex high-visibility client engagements across multiple stakeholders.
• Prior experience providing team oversight coaching or informal leadership preferred.

Skills & Abilities

• Strong client-centric mindset with a passion for creating meaningful memorable experiences and outstanding customer service.
• Highly developed hosting and hospitality skills.
• Excellent communication presentation and facilitation skills.
• Ability to coach and elevate team performance in a fast-paced client-facing environment.
• Ability to work a flexible schedule to meet client engagement demands including coverage for evening events occurring outside standard showroom hours.
• Strong organizational and project management skills; ability to manage multiple priorities and last-minute changes; ability to work successfully under extreme pressure and constant change.
• Analytical mindset with ability to interpret feedback and identify improvement opportunities.
• Proven ability to collaborate with and influence cross-functional teams.
• High level of professionalism presence and brand stewardship.

Who We Hire

Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .