Complex General Manager

Opportunity: Complex General Manager

With anticipated growth in the New York City region HHM Hotels is seeking a Complex General Manager to lead and manage two select service properties. As Complex General Manager you will be responsible for overseeing hotel operations to maximize profitability and deliver a high level of guest satisfaction in one of the most competitive hospitality markets in the world.

Your Growth Path

Regional Director of Operations Vice President of Operations

Your Focus

Leadership

• Lead inspire and mentor a diverse team cultivating a culture of collaboration innovation and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards personalized experiences and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue optimize expenses and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel including front office housekeeping and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelors Degree in Business Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping using fingers and hands kneeling or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It