Senior Manager, Operations Risk Operations

Position Summary...

What youll do...

• Risk Assessment & Prioritization: Lead risk assessments to identify and prioritize trends impacting safety fairness and platform integrity and driver mitigation actions across processes and workflows. Coordinate with QA to refine audit criteria and incorporate findings into risk assessments and process improvements.
• Decision Integrity & Risk Intelligence: Drive improvements to decision quality and policy by analyzing downstream outcomes (e.g. disputes claims litigation) and partnering with cross-functional teams.
• Litigation & Claims Support: Support legal requests for information and ensure timely and accurate production of case records.
• Risk Mitigation for New Technologies: Implement guardrails monitoring and escalation frameworks for automated and human-in-the-loop decisioning systems ensuring decisions remain accurate consistent and defensible.
• Cross-Functional Partnership: Partner with Legal Claims Services Product Operations Compliance Safety and CES (call center) teams to embed risk considerations into workflows.
• Communication and Reporting: Develop and maintain risk reporting that aggregates cross-pillar signals to identify trends and leading indicators and communicate insights and recommendations to senior stakeholders.

• 7 years of experience in operations claims internal audit safety or related fields
• Experience supporting litigation regulatory inquiries or dispute resolution
• Demonstrated ability to translate risk insights into business and operational actions
• Excellent written and verbal communication skills
• Experience in last-mile delivery gig economy platforms or large-scale logistics networks
• Familiarity with arbitration processes insurance claims operations and regulatory compliance frameworks
• Experience integrating technology and automation into operational workflows